Job Coach

Job Coach

Summary Description:

The Job Coach reports to the Division 200 Supported Employment Services Manager. As instructed by the Supported Employment Services Manager, the Job Coach is responsible for the supervision, coaching, training and skill development of the service participant(s) to perform duties defined by employer at various job sites (each job site service will vary).

Exemplary Duties / Responsibilities:

Supervision and Training:

• Provide supervision and training for Service Participants that meets the needs of the business partner and addresses the acquisition of skill sets noted in the participant’s Individual Habilitation Service Plan (IHSP).
• In partnership with job site management, ensure that the service participant(s) are successful in performing daily operation of assigned duties, by meeting daily goals.
• Monitor production quality and quantity of duties, as well as, initiate corrective action when necessary.
• Maintain work area in a clean, orderly and safe manner which may include daily sweeping of floors and related tasks as assigned.
• Assist in the completion of daily defined goals.
• Attend general departmental and safety meetings as required. 
• Collaborate with the Service Participants, the Regional Center Counselors and the Supported Employment Services Manager and others to develop and implement personal growth plans that maximize the Service Participant’s potential for personal independence and financial self-sufficiency.
• Provide on-the-job vocational training, instruction and coaching for Service
• Participants.
• Provide on the job instruction and coaching to increase Service Participant(s) production/work capabilities as outlined in the Individual Habilitation Service Plan (IHSP).
• Actively participate in the Service Participant’s annual IHSP planning meetings and provide recommendations for changes or additions to the IHSP as per observations and measurements of the participant’s on-the-job skill sets.
• Communicate in a professional manner to Service Participant(s), company
• representatives and management.
• Cooperate and coordinate with the job site representatives and /or
• other work site managers to develop and implement plans for setting –up
• production areas and workstations in a manner that ensures efficient supervision, safety and effective workflow.
• Work with supervisors to develop and/or implement assistive technology solutions as needed to help ensure employee/participant safety and effective workflow.

Transportation:

• Reliable transportation as necessary to various job sites is required.

Documentation:

• Maintain appropriate Service Participant documentation, including behavioral logs and attendance.
• Maintain appropriate production documentation, as required by the worksite management and Supported Employment Program. 
• Provide accurate and timely reports to the Supported Employment Services Manager as requested.

Other: 

• Attendance at staff training and Division 200 meetings and other organizational meetings is required. 
• Attendance and participation in training dealing with safety, ADA, CARF and DOL compliance, quality and other relevant subjects are required.

Minimum Qualifications:

Education/Experience:

• A High School diploma or equivalent.
• At least one year of experience is preferred in an industrial contract
  production center or social service setting providing employment training or

similar services for people with disabilities or other barriers to employment

Knowledge & Skills:

• Desire to work with people that have barriers to employment.
• Self-reliant, takes initiative.
• Team player.
• Adapts to change and is flexible to daily schedule or contract work requirements.
• Exhibits a high level of patience with others.
• Communicates effectively with others.
• Willingness to work at various work sites and to travel to those sites during

the workday.

• Willingness to work a flexible schedule that may include overtime, early morning, evenings and week-end work to accommodate contract/work site requirements.
• Ability to train (self & others), instruct, coach and motivate others.
• Ability to use business provided cellular telephone to access the Goodwill time and attendance platform, work related trainings, report sharing, and other tools such as Docusign and scanning.
• Organized and detail oriented.
• Ability to communicate effectively with Service Participants, job site representatives, and Goodwill staff.
• Ability to function effectively as a part of a team.
• Ability to complete daily, weekly, and monthly reports using basic mathematics and time calculations.
• Accuracy of work is essential.
• Able to lift, carry, push and pull at least 25 lbs.
• Fluent communication skills. Bilingual a plus.
• Cooperation with site management, direct supervisors and Division Director.
• Ability to serve customers effectively.
• Quantity and quality of work performed.
• Accuracy of records maintained.
• Ability to meet deadlines and respond to special needs.
• Ability to serve in a professional and courteous manner.
• Ability to follow instructions.
• Ability to maintain appearance and organization of assigned workstation.
• Ability to perform some janitorial duties.
• Able to work with a diversified population and people with barriers to employment.
• Able to work efficiently and safely.
• Able to follow instructions and operate with minimal supervision.

License/Certifications:

• The employee must have a valid California motor vehicle driver license, current automobile insurance and be willing and able to use his/her personal vehicle or have access to reliable and consistent transportation in the course of employment and business activities.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

• Attention to Detail/ Case Noting/ Quality of Service/ Case Management - Ensuring that all aspects of the work are completed to a high standard, with no mistakes or oversights, particularly important in roles that require precision or quality control. Ensuring all activities are documented in a timely manner.

• Collaboration/ Communication - Works seamlessly with others across teams, departments, or organizations to achieve shared goals and objectives. Communication with the regional counselors and ensures the required documents are received.
• Networking/ Staffing - Building and maintaining professional relationships that can help to improve performance and open new opportunities. Ensuring positions are filled and staff scheduling is up to date. Creating a pipeline of qualified candidates through partnerships like community-based organizations and networking. 
• Financial Management/ Billing/Results Driven - Defines appropriate goals, works toward achieving them, and articulates a clear vision and steps for achievement. Maxing out billable hours and ensuring the positions are filled.
• Technical Skills - Maintains up-to-date knowledge of technical processes and equipment, uses technology to increase performance.
• Job Knowledge - Consistently knows what needs to be accomplished, how to do it, tools available for completing the job, and methods to meet job objectives.
• Ethics - Honest, accountable, and maintains confidentiality.

LOCATION:

• Corporate Office, while servicing all Goodwill Southern Los Angeles County locations as needed.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.