Coach, Mindset

Episcopal Community Services (ECS) empowers individuals and families to determine and follow their paths. Our mission is to challenge and reduce intergenerational poverty. We envision a world where the path to prosperity is available to all. ECS provides a motivating work environment and encourages individual professional development.

JOB SUMMARY

Employing the ECS Path to Prosperity model, the MindSet Coach is a member of a dynamic team of coaching staff who support program participants working to achieve economic self-sufficiency. The Coach asks meaningful questions, offers guidance and shares resources so that the participant can achieve self-identified goals that result in improved health and financial well-being as they address education and employment related goals. 

Essential Job Duties and Responsibilities

 The incumbent can perform the following essential duties with or without reasonable accommodation(s):

• Provide ongoing, one-on-one coaching and support to program participants across the five core areas of the Bridge to Prosperity: family stability, health and wellbeing, financial management, education attainment, and career development.  
• Collaborate with participants to establish personal SMART goals and action steps while also supporting their progress toward the required annual Level Up goals.
• Monitor, review, and document participant progress through the administration of ongoing assessments, comprehensive case notes, and Goal Action Plan updates. 
• Collect required enrollment forms via Sign Now and semiannual verification documents, maintaining accurate and complete participant files on the dedicated SharePoint site.
• Record all participant related data fully, accurately, and timely in CaseWorthy, with a commitment to confidentiality and data security, in alignment with Learning and Evaluation department policies.  
• Follow an established goal setting and incentive model to encourage and promote achievement, long-term behavior change, and wealth building.
• Support program recruitment by facilitating participant interviews, providing recommendations for enrollment, and attending occasional community recruitment events.  
• Maintain relationships with other ECS department staff and external partners in the Greater Philadelphia region to provide referrals to additional programs/services that support goal attainment.

Education and Experience

• A high school equivalent is required; a bachelor’s degree is preferred. 
• At least 3 years of coaching or case management experience required.
• Prior experience working with low-income families and communities.
• Excellent computer skills (including but not limited to Microsoft Office suite, Adobe products, CRM/database, and project management software). 

Skills and Abilities

• Excellent problem-solving and analytical skills with an ability to work independently with limited to no supervision, prioritizing tasks related to MindSet enrollment, coaching, and data entry.
• Ability to guide participants through translating broad aspirations or objectives into both long and short-term SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals.
• Ability to proactively monitor participant progress, milestones and personal development with regularly structured 1:1 meetings and check ins. 
• Strong data management skills, including the ability to accurately enter, analyze, and summarize participant assessments, goals, and case notes to support programmatic decision-making.
• Exceptional active listening skills, interpersonal communication and high emotional intelligence.
• Excellent written and verbal communication skills, with an emphasis on providing meaningful progress monitoring, feedback, and motivation to participants.
• Ability to function as a part of a multi-disciplinary team, effectively communicating with peers and leadership about program goals, participant progress, and related internal or external challenges. 
• Familiarity with the social determinants of health and their impact on individuals and communities experiencing poverty.
• Strong commitment to antiracism in the context of antipoverty programs and advocacy initiatives. 

 Travel Required 

Based on job functions may be required to travel between locations as part of the cross-functional operations team meetings may need to travel to other ECS locations for training, agency-wide events, etc. Travel to various locations throughout Philadelphia is required. 

Review the detailed job description attached to this posting for additional information regarding this role. 

ECS provides a motivating work environment and encourages individual professional development. We provide a comprehensive salary and benefits package that includes health, dental and vision insurance; short- and long-term disability; life insurance; tuition reimbursement; flexible spending accounts; professional development training opportunities; cellphone subsidy; 401(k) retirement plan; generous vacation allowance; 11 paid holidays; home purchase grants; and two (2) employee assistance programs. 

Monday - Friday with limited evenings and weekends; this hybrid position allows remote work with some regularly scheduled in office hours .

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