Field Technology Support Specialist

JOIN THE PEOPLE POWERING KODIAK     

Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

Position Summary

The Field Technology Support Specialist serves as a critical bridge between IT and field operations, driving adoption of enterprise systems (e.g., IFS Cloud) across operations and supply chain teams. This role is responsible for hands-on training, on-site user support, and ensuring employees fully leverage system capabilities to improve operational efficiency, data quality, and business outcomes.

Key Responsibilities

System Adoption & Enablement

• Drive adoption of new system functionality across Operations and Supply Chain teams
• Partner with business stakeholders to understand workflows and align system usage to operational needs
• Identify adoption gaps and develop targeted strategies to improve system utilization
• Act as the “voice of the user” to IT and product teams for continuous improvement

Training & Knowledge Transfer

• Design and deliver role-based training programs (in-person and virtual)
• Conduct onboarding training for new hires and refresher training for existing employees
• Develop training materials, job aids, and quick reference guides
• Translate technical system functionality into clear, practical business processes

On-Site & Field Support

• Provide hands-on, on-site system support at field locations and operational hubs
• Troubleshoot user issues related to system transactions, workflows, and data entry
• Support critical business processes (e.g., work orders, inventory, service contracts, invoicing)
• Serve as an escalation point for system-related operational issues

Process Improvement & Optimization

• Identify inefficiencies in current processes and recommend system-driven improvements
• Collaborate with IT and business teams on enhancements and new functionality rollout
• Participate in system testing and validation for new features and releases
• Support change management activities associated with system updates

Data Quality & Compliance

• Promote best practices for data entry and system usage
• Monitor and address data integrity issues within operational processes
• Ensure compliance with company policies and system governance standards

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Supply Chain, Business, or related field (or equivalent experience)
• 1 – 3+ years of experience in operations, supply chain, or enterprise system support
• Experience with ERP systems (IFS Cloud preferred)

Skills & Competencies

• Strong understanding of operations and supply chain workflows
• Ability to translate technical functionality into practical, user-friendly guidance
• Excellent communication and interpersonal skills across all levels of the organization
• Proven ability to train and influence users in a field-based environment
• Strong problem-solving and troubleshooting skills
• Self-starter with ability to work independently and manage multiple priorities

Other Requirements

• Willingness to travel to field locations (as needed) – 50% of time.
• Ability to work in both office and operational/field environments

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Kodiak Gas Services is an Equal Employment Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.