Front Waiter - Crane Club Restaurant New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

POSITION SUMMARY:  

Assists Servers & Cocktail Servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.

• Maintain the general cleanliness and orderliness of the tables and surrounding area including floor.

• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.

• Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.

• Clears and resets tables, and cleans table area, including banquettes, during service.

• Helps ensure guest satisfaction through active participation in service.

• Maintain general cleanliness of stations and the entire venue.

• Complies with Department of Health and company sanitation standards.

• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including: 

• Responsible for making sure all tables and chairs/banquettes are clean and free of debris

• Sets tables with proper settings

• Wipes down chairs, tables, and banquettes

• Stocks side-stations with prescribed supplies 

• Completes opening duties as assigned or directed.

• Completes closing duties as assigned or directed.

• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).

• Reports all breakage, and damage of equipment or furniture immediately to management.

• Attends and participates in daily pre-service meetings.

• Attends and participates in any training sessions or departmental meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Assist and/ or complete additional tasks as assigned.

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TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Front Server/Busser training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience preferred.

• Previous Busser experience preferred.

• Previous experience in a high-volume restaurant/nightclub/lounge.

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SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write, read, and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for Team Members, management, and guests to read

• Must be able to stand for extended periods of time

• Must be able to move quickly 

• Must be able to push and lift up to 75 lbs. with or without assistance

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment