Specialist, Business Process Improvement & VOS

POSITION SUMMARY

• The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers.

RESPONSIBILITIES

• Process Breadth:
  • Independently navigates one process at the right depth
  • Knows what to ask and who to ask it
  • Earns SME trust through disciplined partnership
• Project Ownership:
  • Owns discrete OTC, PTP, NPDI, SIOP or Services project phases
  • Manages self with light oversight
  • Prepare flowcharts and reporting packages
  • Perform root cause analysis
  • Identify AI and automation opportunities
• Stakeholder Management:
  • Manages working-level relationships within a function
  • Beginning to navigate competing priorities
  • Partner with business leaders on policies and procedures
  • Liaise with Learning and Development
  • Plans change management communications
  • Executes training
• Problem Complexity:
  • Ambiguous problems with a familiar process
  • Develops structured approach with support
• People & Team Impact:
  • Informal mentor to peers
  • Models team norms
  • May lead small working groups
  • Demonstrates Vertiv Behaviors
• Tools & Methods:
  • Proficient with toolset
  • Utilize VOS governance to plan, facilitate, and manage BPI initiatives
  • Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:
  • Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
  • Introductory knowledge in all areas of project planning, development, management, and implementation.
• Work Experience:
  • 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
  • Experience in an international and culturally diverse organization.
• Communication Skills:
  • Strong written and verbal communication skills in English; other languages are a plus.
  • Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills:
  • Ability to analyze data, make informed decisions, and solve complex problems.
  • Good attention to detail.
• Technical Skills:
  • Intermediate experience with ERP financial applications (Oracle preferred).
  • Proficient in Microsoft Office Suite.
  • Project management experience and familiarity with Agile process improvement.
  • Excellent problem-solving skills
  • Ability to work independently in a fast-paced environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.