Clinical Case Coordinator

Job Title: Clinical Case Coordinator

Job Summary:

CASES is currently seeking a highly organized and detail-oriented Clinical Case Coordinator for our Intensive Services Unit. Rapidly after release into the program, the Clinical Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions that will be required under the supervision plan.   

The Clinical Case Coordinator assists participants on their case load to comply with supervision appointments and court appearances during the pendency of their legal case. Clinical Case Coordinators conduct ongoing service need assessments with participants and develop collaborative service plans addressing identified needs and goals. They ensure participants receive services that are strength-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. The ideal candidate for this position will work well as part of a coordinated clinical team and serve participants in direct collaboration with a Peer Specialist as part of a coordinated approach to care. This position is based in the program’s respective borough office and field work in the larger NYC community as needed to assist participants. The ideal candidate for this position will possess excellent organizational skills, effective communication abilities, and the capacity to prioritize tasks efficiently.   

This initiative will implement innovative approaches to working with individuals who have been placed in the Supervised Release Program and experience more extensive needs and challenges that may impact daily functioning and overall program engagement.  The focus group of program participants manage challenges in mental health, substance use, employment and medical health. The team promotes proactive, sustained engagement in the community as a catalyst to individual transformation by bridging participants to community partners and resources eager to support our participants in realizing their greatest potential.

Salary: The salary for the Clinical Case Coordinator role is $69,010 per year.

Shift Hours: The Clinical Case Coordinator is working Monday through Friday from 9:00 am to 5:00 pm.

Location Address: 159 West 25th Street, Suite 704, NY, NY 10001

Workplace Flexibility: Hybrid: Staff may work remotely one day per week after successfully demonstrating an understanding of their job responsibilities following the first 30 days of onboarding.

What you will be doing:

• Provide supervision and community-based services to a caseload of pretrial participants.
• Rapidly (within 24-48 hours of release) conduct Supervision Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant’s supervision plan.
• Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants’ successful completion of mandated supervision appointments and court appearances during the pendency of their legal case.
• Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests.
• On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment.
• Link participants to treatment based on their eligibility, preferences and needs and provide escort to community services.
• Maintain collaborative relationships with community providers (supported housing providers, Health Homes, care management programs, addiction treatment and mental health providers, peer-run providers, education, vocational. training and employment services providers, legal services providers, medical care providers, and family providers).
• Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor.
• Any other duties as required by the Program Director and supervisory staff.

What we are looking for:

• Master’s degree in social work, Mental Health Counseling or comparable professional degree.
• Minimum of three years’ experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system.
• Extensive knowledge of community treatment, support services and resources
• Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services
• Experience using databases such as Salesforce
• Must be able to sit for extended periods.

Additional, preferred skills we are looking for but are not required:

• NYS Licensure preferred
• Bilingual Spanish and English preferred

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.