IT Infrastructure Technician

IT Infrastructure Technician

Who We're Looking For

Are you the person who takes pride in keeping everything running smoothly and enjoys finding ways to make it run even better? Do you get satisfaction from a clean topology diagram, a failover that works exactly as designed, and a store whose day went uninterrupted because you were paying attention? Here, you'll work alongside teammates who back each other up, on a crew that invests in your growth and wants to hear your ideas. If you're looking for a role where you'll help shape our network rather than just maintain it, do your best work with Acme Tools as an IT Infrastructure Technician.

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with eighteen locations and over 700 Acme team members across North Dakota, Minnesota, and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

You’ll Enjoy Our:

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities 
• Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year 
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts

We Also Provide:

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs 
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

What You'll Take Ownership Of:

• Administer and maintain our LAN and WAN across every Acme Tools location — switches, routers, wireless access points, and firewalls.
• Assist with design and implementing network changes, including VLAN segmentation, routing, and quality-of-service policies.
• Manage enterprise wireless across our retail floors, warehouses, and offices, along with site-to-site and remote access VPN connectivity.
• Assist with trouble shooting during outages, follow through with root cause analysis, and plan firmware upgrades and hardware refreshes during scheduled maintenance windows.
• Administer, patch, and monitor our physical and virtual servers on-premises and in the cloud, along with Active Directory, Group Policy, DNS/DHCP, and Microsoft 365.
• Keep our virtualization hosts and the guest servers running on them healthy as demand grows.
• Follow our established backup strategy to manage data protection and disaster recovery, verifying jobs and testing restores on a regular schedule.
• Track system performance, capacity, and utilization to catch issues early, and support recovery efforts when failures do happen.
• Support end-user workstations and mobile devices, from imaging and deployment through escalated hardware and software issues.
• Assist in configuration of tune firewall policy, content filtering, and intrusion detection and prevention.
• Apply endpoint protection and hardening standards across servers, workstations, and network devices, staying ahead of emerging threats to the equipment we run.
• Manage identity and access — provisioning, permissions, and multi-factor authentication.
• Act as Tier 2 support for the IT Service Team, resolving escalated issues in a timely manner.
• Listen to the challenges departments are facing and develop solutions that bring real value to their teams.
• Partner with the IT Infrastructure Manager on vendor relationships and on evaluating new technology worth adopting.
• Ensure the components behind our ISP circuits and facility technology stay in working order, broadband failover, access control and video surveillance, phone systems, and cabling.
• Maintain accurate documentation, topology diagrams, IP addressing, cabling layouts, and asset inventory.

Need-To-Haves:

• Degree in Computer & Network Technology, Information Technology, or a related field — or equivalent hands-on experience.
• Solid grasp of networking fundamentals such as TCP/IP, subnetting, DNS, and DHCP, plus a methodical approach to troubleshooting.
• Knowledge on administering Windows Server, Active Directory, and Microsoft 365, with some exposure to Linux server administration.
• Working knowledge of backup and recovery, along with virtualization such as Nutanix or Hyper-V.
• Strong communication and customer service, explaining technical issues patiently to non-technical employees and building good working relationships across the company.
• Comfortable juggling projects and competing priorities, we're deliberate about most of our work, but when something needs to move fast, we move fast.
• Willingness to participate in an on-call rotation and travel occasionally to our other sites, including overnight stays.
• Prompt and reliable attendance

Love-To-Haves:

• Vendor networking certifications from Extreme Networks (ECA/ECS), Fortinet (FCA, FCP, or the legacy NSE track), or Cisco Meraki (CMSS/ECMS).
• Broader credentials such as Cisco CCNA, CompTIA Network+, or CompTIA Security+.
• Demonstrated expertise administering Microsoft 365 and Entra ID — tenant configuration, identity, and security policy.
• Hands-on time with enterprise backup platforms.
• Automation experience with scripting languages such as PowerShell or Python.

Physical Requirements

This role is hands-on with equipment in our stores, warehouses, and server rooms. It requires the ability to lift 70+ lbs, work on ladders and in ceiling spaces, stand or walk for up to 10 hours, and push, pull, squat, bend, sit, crawl, and reach.

*Employment offers are contingent on a drug screen and background check. This position is required to work in-office in Grand Forks, ND a majority of the time.

Acme Tools is an equal opportunity employer.