Launch Account Manager

Key Responsibilities

• Coordinate with staff members working on the same account to ensure consistent service, including but not limited to Kick-Off Meetings, Townhall Meetings, and property launches. 
• Collaborates with sales team to build a relationship with the customer immediately after sale as well as assisting with prospective clients. This includes setting up property referrals, and effectively communicating upselling and prospect opportunities to the sales team. 
• Service multiple clients concurrently, often meeting deadlines. Ensuring customers receive products and services in a timely fashion. Holding meetings with property officials to ensure clear and consistent communication. Providing internal teams with necessary information to ensure that services and process are working properly. Effectively communicates customer needs and requests to proper departments to ensure the best customer service. 
• Keep records of property transactions. Forecasts and tracks account metrics for each assigned property. 
• Operates as the main point of contact for assigned customer base. Assisting after hours and weekends when needed to ensure a positive customer experience.  
• Consistently communicating with customer base to maintain and build a long-term relationship with the customer. 
• Develops and maintains long-term relationships with accounts. Responsible for retaining customer base and optimizing revenue through customer satisfaction. 
• Once an acquisition contract or a migration amendment is signed, it is the responsibility of the Account Manager to Process and Collect: 
• A list of Board of Directors names and titles, VIPs, and "friendlies." 
• Resident roster 
• Information on Seasonality 
• Floor Plans 
• Able to Interact with others in ways that give them confidence in one’s intentions and those of the organization. 
• Make customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.  
• Identify and understand issues, problems, and opportunities.  
• Compare data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. 
• Able to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. 
• Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. 
• Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. 
• Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. 
• Actively able to appreciate and include the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. 
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.  

Skills, Knowledge & Expertise

• Bachelor’s degree (B.S.) and/or a minimum of six years of related experience.  
• Abila to communicate in the English language. Bilingual in any language is a plus 
• Able to organize and prioritize effectively 
• Proficient in Microsoft Office, Excel, and Power Point 
• Cable or telecommunications background preferred 

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP

Reports To