Unit Clerk III- Nursing Department

Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking an experienced Clerk III/Unit Secretary to perform all the duties associated with the Unit Clerk Position, the main duties being answering the phones, routing messages, maintaining Medical Records, performing administrative duties such as typing, photocopying, faxing, data entry, etc. for their unit. Perform other duties as needed.

Please Note: This position is a 37.5 hours per week. The selected candidate will work Monday through Friday from 7:00 AM to 3:00 PM with Saturday and Sunday as days off. 

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Treats all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating the patient’s perspective into all facets of care; will advocate for patients facilitate timely resolution of patient concerns and assist patients in the exercise of their rights.

• Answers telephone calls and provides routine information concerning agency services according to established procedures.

• Files and retrieves material such as correspondence, reports, Medical Record forms, etc. in accordance to detailed procedure.

• Prepares standardized forms such as routing slips, tracking slips, payroll calendars, etc. according to detailed procedure.

• Receives and distributes incoming mail, packages, etc. to appropriate individuals with the assigned unit.

• Posts information to logs or records according to prescribed procedures.

• Operates specialized office machines and equipment requiring training: computers, photocopiers, fax machines, etc.

• Reviews forms, lists, documents, correspondence and/or reports for accuracy and completeness.

• Performs typing functions in which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc.

• Maintains Medical records according to established procedures in order to ensure accurate and complete information.

• Answers inquiries relative to laws, rules, regulations, policies and procedures governing agency services.

• Schedules or arranges conferences, meetings, interviews, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals.

• Prepares requisitions according to standard procedures in order to replenish supplies.

• Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, court decisions, trial cancellations, patient arrivals and discharges, etc.

• Compiles statistical information to be included in reports of agency activities.

• Proofreads typed material for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness.

• Composes correspondence for routine letters such as requests for information, confirmation of meetings, etc.

• Performs other duties as required. 

Preferred Qualifications:

• Knowledge of the English language including spelling, work meaning and word usage.

• Ability to understand, apply and explain the laws, rules, policies and procedures governing assigned unit activities.

• Ability to use proper grammar, punctuation and spelling.

• Ability to follow written and oral instructions.

• Ability to assemble items of information in accordance with established procedures.

• Ability to work accurately with names, numbers, codes and/or symbols.

• Knowledge of the types and applications of standard office filing systems.

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation.

• Ability to complete assigned duties in a reasonable timeframe.

• Ability to deal tactfully with others.

• Ability to establish and maintain harmonious working relationships with others.

• Ability to exercise discretion in handling confidential information.

• Ability to determine the proper format and procedure for assembling items of information.

• Ability to perform typing functions in which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc.

About Worcester Recovery Center and Hospital (WRCH):
Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services.  It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients. 

Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.