Integrated Eligibility Analyst

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Integrated Eligibility Analyst. Our ideal candidate communicates and operates with professionalism and is a proactive and solutions-oriented problem solver. In addition to having a solid foundation in DTA programs and systems, the ideal candidate should also be a willing learner about new tools, processes, and methods of working. The Integrated Eligibility analyst will coordinate specialized projects, conduct assessments, and research to help inform strategies to improve processes.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

•       Provide support to the Assistant Director of Integrated Eligibility to promote initiatives that improve client experience and administrative efficiencies.
•       Assist in executing projects within DTA and across the Commonwealth to reduce program participation gaps and maximize access to services. This includes participation in developing technical requirements, vision planning,   coordinating with internal and external stakeholders, and implementing procedural changes.
•       Consult with management and IT division to develop solutions to programmatic and operational issues or opportunities for improvement.
•       Coordinate with other units involved in the planning of the project to execute and monitor deliverables to ensure project completion within required timeframes and successful implementation.
•       Act as a liaison for the Department with federal, state, and private agencies.
•        Write documentation for various audiences, such as clients, staff, oversight agencies, and stakeholders.
•       Promote an inclusive environment among clients and colleagues that encourages and supports open dialogue and sharing of opinions and experiences.

Required Qualifications:
 

•     Ability to analyze laws, regulations, policies, procedures, standards, and guidelines governing assistance programs.
•     Excellent written and oral communication skills.
•     Keen attention to detail and interest in informing technology requirements and design.
•     Excellent time management skills, with the ability to shift focus as priorities and requirements change.
•     Ability to produce highly formatted documentation and presentations with minimal oversight.

Preferred Qualifications:

•       Passion for developing client-focused solutions to simplify interactions with government.
•       Proactive approach to analyzing and addressing complex problems.
•       Knowledge of project management principles, practices, and strategies, including the ability to work with limited resources, time constraints, and conflicting priorities to see projects through to successful completion.
•       Knowledge of public assistance programs, objectives, policies, procedures, and long-term strategic plans.
•       Experience in program policy and development, analysis, and program evaluation.
•       Ability to troubleshoot problems and offer creative solutions.
•       Skill in conflict resolution, consensus building, and maintaining effective working relationships.
•       Ability to interpret and use data in problem-solving and process improvement.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.