Associate Director, HCP Experience – US Pain

Job Description

General Summary:

Vertex is seeking a talented marketing professional to join the US Pain Business Unit to support the HCP experience with JOURNAVX. The Associate Director, HCP Experience will play a critical role in shaping and delivering best-in-class experiences for healthcare professionals (HCPs) as we continue the launch of JOURNAVX, a novel selective pain signal inhibitor of NaV1.8 in acute pain. 

This role will focus on designing and executing integrated HCP engagement strategies across key touchpoints of the education and prescribing experience. The individual will work closely with the Senior Director, HCP Marketing to bring the HCP strategy to life and ensure a seamless, impactful experience across the customer journey. 

This role reports to the Senior Director, HCP Marketing for the US Pain Business Unit.

Key Duties and Responsibilities:

Execute HCP Experience Strategy 

• Partner with the Senior Director, HCP Marketing to translate brand strategy into impactful HCP experiences across channels and touchpoints 

Own Key Experience Components 

• Support the development and execution of integrated HCP engagement plans, including payer pull-through, PSP changes and other capabilities across the HCP workflow. 

• Ensure alignment and consistency of messaging and experience across all HCP-facing channels 

Enhance Omnichannel Engagement 

• Partner cross-functionally to help map and optimize HCP journeys across channels 

• Support test-and-learn initiatives to improve targeting, personalization, and engagement effectiveness 

Develop Promotional Materials 

• Lead development and refinement of HCP promotional materials in partnership with agencies and cross-functional teams 

• Ensure materials are aligned to brand strategy, compliant, and tailored to target HCP segments  

Drive Execution Excellence 

• Manage agency partners and internal processes to deliver high-quality work on time and within budget  

• Support brand planning and execution processes, ensuring alignment to strategic priorities  

Collaborate Cross-Functionally 

• Work closely with field leadership, medical, market access, and other marketing teams to ensure an integrated HCP engagement approach  

• Contribute to cross-functional HCP engagement forums and planning processes 

Support Innovation & Continuous Improvement

• Identify opportunities to enhance HCP experience through new capabilities, channels, and technologies 

• Contribute to a test-and-learn culture focused on continuous improvement 

Compliance & Culture 

• Ensure all activities align with legal, regulatory, and compliance requirements 

• Role model a culture of integrity, collaboration, and accountability 

Leverage Data & Insights 

• Partner with Market Insights and analytics teams to understand HCP needs and behaviors 

• Track performance of HCP programs and recommend optimizations based on data and insights 

Knowledge and Skills:

• Experience executing HCP marketing programs across multiple channels (e.g., digital, peer-to-peer, congress, field materials) 

• Strong project management skills with ability to manage multiple workstreams simultaneously 

• Ability to translate strategy into execution with attention to detail and quality 

• Strong collaboration skills and ability to work effectively across cross-functional teams 

• Analytical mindset with ability to leverage data to inform decisions and optimize performance 

• Strong written and verbal communication skills 

• Comfortable working in a fast-paced, evolving environment 

Education and Experience:

• Bachelor’s degree required 

• 7+ years of experience in healthcare/biopharmaceuticals in marketing, consulting, or agency roles, or equivalent combination of education and experience 

• Experience supporting HCP marketing or promotional programs in U.S. or global markets 

• Experience working with agencies and managing cross-functional projects 

Preferred Qualifications: 

• Experience supporting product launches or new indication expansions 

• Familiarity with omnichannel engagement strategies and marketing automation tools 

• Experience working with CRM platforms and digital engagement tools 

• Ability to travel ~20–30% 

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com