Operations Manager - OPEX

ABOUT STORD

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

What You’ll Do

Support Network Expansion & New Site Launches

• Embed at new or expanding fulfillment sites to support launch readiness, go-live execution, and post-launch ramp-up.

• Partner with site leadership to ensure core processes, systems, and operating rhythms are in place before and after go-live.

• Provide on-site support during critical launch and ramp periods to stabilize performance and reduce risk.

Develop and Enable Operations Leaders

• Onboard and coach new Operations Managers and frontline leaders through hands-on training, shadowing, and real-time feedback.

• Model strong floor leadership by running shifts, leading stand-ups, and managing day-to-day execution when needed.

• Act as an interim Operations Manager during site openings, leadership transitions, or short-term coverage gaps.

Drive Consistent Execution

• Lead by example in executing Stord’s standard processes across inbound, outbound, inventory, quality, and labor planning.

• Reinforce daily execution discipline and ensure alignment to operational KPIs and expectations.

• Identify gaps in execution and partner with site leaders to address issues quickly and practically.

Standardize and Improve

• Develop, refine, and deploy SOPs and training materials based on real-world site learnings.

• Support process improvements that drive consistency, scalability, and operational efficiency across the network.

• Ensure updates to systems, processes, or tools are reflected in training and on-site execution.

Communicate Progress and Drive Accountability

• Track leader progress during onboarding and ramp-up and provide clear feedback to site and regional leadership.

• Compile site performance recaps and ramp-up updates, including key risks, wins, and next actions.

• Document visit outcomes and ensure clear handoffs and follow-ups after leaving a site.

Build Culture and Leadership Presence

• Foster a strong culture of ownership, accountability, and continuous improvement through daily floor presence.

• Lead through influence, observation, and coaching rather than policy alone.

Success in This Role Looks Like

This role is accountable for helping new and transitioning sites reach operational readiness and sustain performance after launch. Success will be measured by outcomes such as:

• New sites ramping to stable execution within expected launch timelines

• Operations leaders independently running shifts and core processes after onboarding

• Core SOPs trained, adopted, and consistently executed before site handoff

• Improved stability of key operational metrics following launch or transition support

• Fewer repeat escalations or support requests from sites after activation

Travel

• Must be willing to travel frequently (up to ~75%) and remain on-site for multi-week assignments based on business needs.

What You’ll Need

• 5+ years of experience in a high-volume warehouse, fulfillment, or eCommerce environment.

• Previous experience as an Operations Manager or Senior Operations leader with direct reports.

• Strong track record of training, coaching, and developing warehouse leadership teams.

• Experience leading large hourly teams (60+ associates) and multiple salaried leaders.

• Working knowledge of WMS systems, RF scanning, and warehouse execution tools.

• Proficiency with Excel, Google Suite, and basic operational reporting.

• Clear communicator who can influence across levels and functions.

• Hands-on, problem-solving mindset with a bias toward action.

• Comfort working in a distribution center environment with physical activity and non-standard hours.

• Willingness to work nights, weekends, and peak schedules during launches or ramp-ups.

• Bachelor’s degree in Operations, Supply Chain, Business, or equivalent experience.

Nice to Have

• Experience supporting new site launches or rapid network expansion

• Background in startup or high-growth logistics environments

• Lean, Six Sigma, or continuous improvement experience

• Bilingual in English and Spanish