Repair Technician

Description

Empower. Innovate. Make an Impact

At DecisionPoint Technologies, we help organizations perform at their best in the moments that matter by connecting people, data, and technology to enable faster, smarter decisions. We are a leading provider of enterprise mobility, barcoding, data capture, managed services, and operational technology solutions that help customers improve productivity, resiliency, and operational excellence.

Our employees play a critical role in helping some of North America's most recognizable organizations maximize their technology investments, streamline operations, and create exceptional experiences for both employees and customers. Whether you're supporting customers, developing solutions, managing projects, delivering services, or driving innovation, you'll have the opportunity to make a meaningful impact for leading organizations across retail, transportation & logistics, manufacturing, and healthcare.

Join us and help power the decisions, operations, and experiences that matter most.

About this role: The Repair Technician diagnoses, troubleshoots, repairs, tests, and configures technology equipment to ensure devices meet operational and quality standards. This role performs hardware repairs, replaces defective components, conducts quality checks, and maintains accurate repair documentation. The Repair Technician works in a fast-paced warehouse and technical service environment, prioritizing repair activities to meet service expectations while following established procedures, safety guidelines, and quality standards.

Why You'll Love This Role

• Work hands-on with a variety of technology, electronic, and hardware equipment.
• Develop and apply technical troubleshooting and repair skills across a range of devices.
• Gain exposure to diagnostic tools, testing equipment, repair systems, and business technologies.
• Play a direct role in ensuring repaired equipment meets quality and operational standards.
• Work in a collaborative environment while taking ownership of assigned repairs.
• Build experience with enterprise technology, mobility, barcoding, POS, printing, scanning, and related equipment.
• Expand your technical knowledge by learning new technologies, repair methods, and systems.
• Contribute to efficient repair operations that support customer and business needs.

What You'll Do

• Diagnose and troubleshoot technology equipment and hardware issues.
• Repair electronic equipment and technology devices by replacing defective components and performing necessary adjustments.
• Test and configure repaired equipment to verify functionality and compliance with quality standards.
• Perform quality checks and visually inspect equipment and components for defects or repair needs.
• Follow established repair procedures, technical documentation, work orders, safety guidelines, and quality standards.
• Accurately document diagnoses, repairs, testing, and other repair activities within company systems.
• Maintain accurate inventory, equipment, and repair records.
• Prioritize and manage multiple repair tasks to meet service expectations and operational requirements.
• Use diagnostic tools, testing equipment, hand tools, and specialized repair instruments safely and effectively.
• Support equipment handling, staging, inventory activities, and shipping operations as needed.
• Collaborate with internal teams to support repair operations and overall business objectives.
• Maintain a clean, organized, and safe work area.
• Stay current with new technologies, repair methods, and systems.
• Perform other duties as assigned.

Requirements

What You Bring

Preferred Qualifications

Required: 

• High school diploma or equivalent.
• Technical aptitude with the ability to troubleshoot, diagnose, and repair electronic equipment, hardware, or technology devices.
• Ability to accurately document repair activities and enter information into company systems.
• Ability to follow established procedures, technical instructions, work orders, and quality standards.
• Basic computer proficiency, including Microsoft Office applications and business systems.
• Strong attention to detail, organization, problem-solving, and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred: 

• 1–3 years of experience as a repair technician, bench technician, hardware support technician, or in a related technical role.
• Experience repairing electronic devices, mobility equipment, POS systems, printers, handheld scanners, barcode equipment, or related hardware.
• Experience using diagnostic tools, testing equipment, and repair procedures.
• Experience with inventory tracking, repair ticket systems, or service management systems.
• Experience working in a warehouse, repair center, logistics, or technical operations environment.
• Soldering experience, including applying solder paste to individual connector pins to repair blind leads on surface-mount connectors.
• Technical certification or related technical education.
• Experience working within service-level expectations and established quality standards.

Travel & Physical Requirements

Travel

• Limited travel may be required based on Company operational needs.
• The position is primarily based in a warehouse and technical repair environment during core business hours, generally 8:00 a.m. – 5:00 p.m.; occasional work outside normal business hours or location may be required.

Physical Requirements

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to frequently bend, stoop, kneel, crouch, twist, and reach while performing repair and maintenance activities.
• Ability to use hands and fingers for fine motor coordination, including operating repair tools, keyboards, and electronic testing equipment.
• Ability to perform repetitive hand and wrist movements associated with electronicrepair, assembly, and data entry.
• Ability to visually inspect small electronic components and identify defects or repair needs.
• Ability to safely operate hand tools, testing equipment, and specialized repair instruments.
• Ability to perform duties requiring manual dexterity and precision handling of electronic components.
• Ability to lift, carry, push, and pull equipment and materials weighing up to 50 pounds regularly; heavier lifting may require assistance.
• Ability to hear and verbally communicate effectively with team members and customers.
• Ability to work safely and effectively in a warehouse, bench repair, or technical service environment.

Benefits

DecisionPoint Technologies offers a competitive compensation and benefits package designed to support your success both professionally and personally. Eligible employees may participate in:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off
• Company-Paid Holidays
• Company-Paid Short-Term and Long-Term Disability
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Monthly Technology Benefit

Join Our Team

Great Work Starts with Great People. Join DecisionPoint Technologies and help shape the future of enterprise technology. DecisionPoint Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.