We-Ko-Pa Resort - Bell Staff

ENTERPRISE: WCR RESORT

JOB TITLE: BELL TRANSPORTATION STAFF 

DEPARTMENT NAME: HOSPITALITY 

REPORTS TO: BELL TRANSPORTATION SUPERVISOR

SALARY:  DOE

POSITION STATUS:  Regular Part-time, FLSA NON-EXEMPT

HOURS PER WEEK: Less than 30 hours per week 

POSITION DESCRIPTION: 

The Bellman plays a crucial role in providing exceptional guest service by assisting with luggage, escorting guests, and offering information about the We-Ko-Pa Resort, Casino, and Golf amenities. This position requires a professional, friendly demeanor and the ability to deliver a seamless guest experience from arrival to departure.

ESSENTIAL DUTIES:

Essential Duties may include tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by position in this class.

• Greets and escorts guests upon arrival and during the check-out process.
• Welcomes guests and opens the car door and/or entrance door.
• Assists with baggage to the front desk.
• Assists with valet parking of guests’ vehicles. 
• Stores luggage and issues claim checks as requested. 
• Escorts guest to the room, placing luggage in the room as directed.
• Gives guests thorough orientation of room and property amenities.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Assists guests throughout their stay.
• Assists with luggage & valet requests throughout the guest’s stay.
• Delivers messages, mail, packages, faxes, flowers, etc. to guests’ rooms as directed.
• Collects, returns, and tracks guest laundry & dry cleaning.
• Keeps current on and promotes hotel accommodations, services, and area attractions.
• Respond to customer inquiries for information.
• Assists guests in getting in and out of vehicles.
• Transports guests to and from other Fort McDowell Enterprises & Fountain Hills according to the posted schedule.
• Follows all safety rules & regulations when operating courtesy shuttles or guest vehicles.
• Arranges for other local ground transportation.
• Maintains the upkeep and appearance of the hotel lobby and entrance.
• Replaces promotional items as needed.
• Performs light cleaning.
• Keeps valet parking board and baggage storage area clean.
• Keeps courtesy shuttle and golf carts fueled and clean.
• Must possess a valid driver’s license and have a clean driving record.
• Must be able to lift over 50 lbs. and push or pull 100 pounds. Will be required to stand for long periods.
• Performs other duties as required.
• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, Thank you, and Goodbye. 

EDUCATION AND/OR EXPERIENCE:

A minimum of one (1) year of experience at a Golf Resort/Hotel is preferred.

Or similar customer service or guest service experience in a high-service environment

Strong guest service experience

Valet, limo service, driver experience 

High school or equivalent education.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes.  To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.