Human Resources Specialist

Company Description

Westgate Resorts is seeking a Human Resources Specialist | Ocoee, FL | On-Site to support daily HR operations and ensure a seamless Team Member experience. This full-time, on-site Human Resources Assistant role in Ocoee, FL is hiring immediately and is ideal for candidates looking to build a career in Human Resources within a fast-paced hospitality environment. The Human Resources Assistant will maintain employee records, support onboarding and compliance processes, and assist with internal communications while handling confidential information with discretion.

Job Description

The Human Resources Specialist supports day-to-day HR operations by partnering closely with HR Managers. In this role, you’ll help ensure smooth onboarding, accurate data processing, strong employee support, and compliance with HR policies and deadlines.

This position is ideal for someone who is organized, approachable, detail-oriented, and passionate about helping team members while maintaining confidentiality and professionalism in a fast-paced hospitality environment.

What You'll Do:

(Other duties as assigned.)

• Process and coordinate onboarding for new hires, rehires, and reinstatements.
• Enter and maintain accurate data in payroll and HR systems (ADP, SmartRecruiters, ImageQuest).
• Create, run, and distribute reports related to HR operations and compliance.
• Maintain HR files and ensure proper record retention.
• Assist walk-in team members and applicants with HR-related inquiries.
• Support New Hire Orientation, employee events, initiatives, and internal communications.
• Answer and screen incoming phone calls; provide accurate information or route appropriately.
• Assist HR Managers and TMS Admin Managers with projects and administrative support.
• Coordinate extra processing, terminations, and employment status changes.
• Adapt to changing departmental needs, including providing temporary coverage or shifting priorities.
• Attend required trainings, staff meetings, and departmental initiatives.
• Handle sensitive and confidential information with discretion and professionalism.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires resourcefulness, flexibility, acumen, diplomacy and the ability to take initiative, work independently and handle sensitive information with discretion.

What You'll Bring:

• Strong verbal and written communication skills in English and Spanish preferred.
• Ability to listen, demonstrate empathy, and provide effective solutions to team member concerns.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
• Comfortable handling multiple interruptions in a fast-paced environment.
• Professional demeanor with the ability to interact effectively with all levels of leadership and team members.
• Proficiency using multi-line phones, office equipment, and HR systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Experience & Technical Skills

• 1–2 years of experience in Human Resources required.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ADP, SmartRecruiter, ImageQuest required; Canva and Adobe experience a plus.
• Must be fully bilingual in Spanish; Creole is a plus.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.