Member Services Team Member

Job Summary: 

Barton & Gray Mariners Club is looking to add another dynamic individual to join our Member Services team to assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based in our of Portsmouth, NH office and is not a remote position. 

Responsibilities: 

• Member communications via phone, text, and email

• Scheduling Member outings via proprietary Club software

• Planning for and ensuring a pleasant, fun experience

• Organization of catering orders with preferred vendors

• Making restaurant and dock reservations and handling other member requests

• Harbor destination research and updating databases

• General administrative duties as necessary

• Other duties as assigned by management. 

Required Skills & Abilities:

• Professional demeanor

• Ability to multitask

• Detail oriented

• Excellent organizational skills

• Excellent communication and writing skills

• Pleasant phone etiquette

• Ability to work independently and within team environment

• Excellent computer skills and effective use of CRM tools

• Flexible schedule, including weekends, rotating nights & holidays

Education and Experience:

• College degree or related experience

• Hospitality experience a plus

• Competence in Macintosh applications or willingness to learn

• Strong references