Billing Specialist- PCS

The Billing Specialist is responsible for accurately processing and managing billing transactions while ensuring compliance with company policies and procedures. This role plays a key part in maintaining efficient billing practices, resolving customer inquiries, and supporting internal teams with billing-related tasks. The ideal candidate is detail-oriented, organized, and capable of working in a fast-paced, collaborative environment.  

Detailed Description:

• Generate and process accurate and timely customer invoices.
• Verify billing details for completeness and accuracy before submission.
• Processes invoices to customers by interfacing with other personnel and utilizing the billing software and financial systems while validating that proper approval has been obtained prior to customer invoicing.
• Maintain and update customer billing accounts to ensure accuracy and compliance.
• Invoice submission via portals and B2B.
• Ensure supporting documentation aligns with company policies and invoicing guidelines.
• Collaborate with internal teams to gather necessary billing information and resolve discrepancies.
• Provide exceptional customer service by addressing billing inquiries and resolving issues in a timely manner.
• Support continuous process improvement initiatives related to billing operations.
• Perform other related duties as assigned

Job Requirements:

• Excellent verbal and written communication skills to include emails, memorandums as well as presentations in both one-on-one and group settings
• Strong organizational skills with time management and multi-tasking abilities
• Ability to solve problems and create departmental efficiencies
• Broad base of knowledge and skills related to maintaining accounting records, specifically for accounts receivable  
• Proficient in detailed data entry
• A self-starter with the ability to work independently and with a team
• Ability to be resourceful and proactive in dealing with challenges
• Ability to work under pressure
• Persistence in finishing projects in spite of hindrances
• Ability to adjust and adapt to changing schedules, individuals, and tasks
• Proficient in the use of computers and applications such as Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Minimum Qualifications:

• High School Diploma or GED
• Previous experience in billing.
• Ability to work overtime when needed is a must

Preferred Qualifications:

• Associate’s Degree.
• Familiarity with SAP

Working Conditions:

The Billing Specialist requires the ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when adversity is encountered. Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit frequently with near vision use for reading and use of computer, telephone, and other office equipment.