offpeak

Fairmont

Room Attendant

1717 N Akard St, Dallas, TX 75201

On-site · Full-time

First seen by offpeak October 3, 2026

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Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space.  Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers. 

Job Description

  1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  4. Maintain positive guest relations at all times.
  5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  6. Resolve guest complaints, ensuring guest satisfaction.
  7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  8. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  9. Clean guest rooms by category priority.
  10. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
  11. Service assigned guest rooms.
  12. Remove all dirty terry and replace with clean par to designated layout.
  13. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  14. Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  15. Inspect condition of bathrobes and replace soiled/damaged ones.
  16. Remove dirty bed linen and make up bed with clean linen.  Make up sofa bed.
  17. Replace laundry bags and slips.
  18. Clean closets and door tracks on checkout rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
  19. Dust and polish all furniture.
  20. Realign furniture to floor plan.
  21. Open all drawers/doors in checkout rooms and remove items left by guest.  Dust inside.
  22. Check under bed(s), chairs and sofa for debris and remove if present.
  23. Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
  24. Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
  25. Dust pictures, frames and mirrors.
  26. Remove dust and debris on television, clock radio, remote control and cable box.
  27. Set correct time on clock; correct TV channel; correct movie guide insert.
  28. Clean all lamps and light switches; check for proper working order.
  29. Remove dust, spots and smears from windows, ledges and frames.
  30. Remove dust, grease and smears from telephones and reposition properly.
  31. Empty liquid from ice bucket and clean all surfaces dry.
  32. Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
  33. Remove dust on drapes weekly and realign to correct position daily.
  34. Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
  35. Remove trash, debris and cobwebs from room/bathroom.
  1. Inspect condition of planters and plants; remove debris.
  2. Remove dust, dirt, marks and fingerprints from entrance door(s).
  3. Ensure presence of fire safety, rate cards and DND sign.  Inspect condition and replace as needed.
  4. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.  Set thermostat to designated temperature control level.
  5. Remove dust, stains and marks from all baseboards, ledges and corners.
  6. Vacuum carpet in guest room.
  7. Spray room with deodorizer.
  8. Update status of rooms cleaned on assignment sheet and input status via guest room phone.
  9. Return and restock cart at end of shift.
  10. Empty vacuum bag and wipe vacuum clean.
  11. Ensure security of any assigned guest room keys.
  12. Report any damages or maintenance problems to the Supervisor.
  13. Make up cribs and rollaway beds.
  14. Re-hang and refold guest clothing.
  15. Stock cleaning supply caddies.
  16. Turn over any lost and found items from guest rooms to the Supervisor/Housekeeping Office.

Qualifications

  1. High school graduate, or equivalent vocational training.
  2. Fluency in second language, preferably Spanish.
  3. Previous training in guest relations.
  4. Previous experience in hospitality industry, preferably Housekeeping in a 4 or 5 Star/Diamond luxury market.
  5. 1-year prior experience in cleaning hotel guest rooms.
  6. Knowledge of proper chemical handling.
  7. Some English required; fluency in English, both verbal and non-verbal, is preferred
  8. Ability to:

 

Additional Information

What’s in it for You?

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