Spa Group Sales Coordinator

Company Description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Group Sales Coordinator.

Responsibilities

As a Spa Group Sales Coordinator, you will play a vital role in ensuring the flawless execution of Spa reservations, group reservations, and Spa events. You’ll work closely with both our Spa teams and Sales and Events teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence. The Spa Group Sales Coordinator’s primary responsibility is to fulfill spa reservations for all business segments, both group, resort, local and member guests and to assist with guest arrival and departure in a timely and efficient manner while remaining professional and courteous at all times.

Under the direction of the Spa Manager, the Group Sales Coordinator will also play an important role within the Spa boutique, driving retail sales and sales to service performance while maintain Five-Star performance and exceeding every guest’s expectation within a positive working environment.

• Keep management informed with all guest, staff and operational updates.
• Stay current on all department information, become well-versed and trained in its application.
• Support Sales and Events team by coordinating all Spa related requests and group reservations
• Manage group spa reservation lists, contracts, rates, billing, and inventory
• Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner
• Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns
• Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded
• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, and current guests
• Offer additional Spa bookings as well as itinerary assistance for all guest segments.
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure.
• Attend all departmental meetings and trainings.
• Maintain professional and caring manner with all guests
• Respond quickly to guest requests or complaints and see that appropriate action is taken
• Follow up to ensure guest satisfaction
• Work efficiently with booking/management software while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• While supporting the Spa department, you will respond to general telephone/ email/ mail inquiries.
• Sell products in retail boutique, assist with merchandising, ticketing and produce replenishment.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
• Participate in ongoing training for support staff in the areas of safety, guest service and team building.
• Assure a clean, crisp and sanitary spa.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by Spa Leadership.
• Comply with all Fairmont Grand Del Mar safety and health policies and procedures.
• Maintain a thorough knowledge of all treatments, homecare products as well as all retail products.
• Perform other duties as assigned by Manager

Qualifications

• Able to provide clear and professional telephone communication.
• Excellent verbal and written communication skills.
• Capable of managing multiple projects and responsibilities with ease.
• Well organized and detail oriented.
• Able to work independently and as part of a team in a fast-paced environment.
• Prior hospitality sales experience preferred.
• Possess strong customer service and communication skills, anticipate the needs of our guests and have an enthusiastic desire to attain the highest levels of quality in all areas of the hotel.
• Ability to deal with a high volume of incoming calls, prepare customer correspondence such as contracts and proposals, open and distribute mail, make photocopies, prepare reports and send faxes.
• Maintain availability and dedication to The Spa at Fairmont Grand Del Mar, being available to work weekends, holidays, and evenings.

Wage Information

The hourly rate for this position is $20.58

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.