Clerk III - Health Information

Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking an experienced Clerk III to work in the Health Information Department/Medical Records Department.  The Clerk III will perform all the duties associated with the position including the main duties being answering the phones, routing messages, maintaining Medical Records, performing other duties such as typing, photocopying, faxing, data entry, etc.

Please Note: This is a full-time, 37.50 hour a week position.  The schedule is Monday-Friday, 9:00 AM – 5:00 PM. 

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Analyzes inpatient medical records on the on the unit at prescribed time intervals to assure that all WRCH, JOINT accreditation and CMS certification documentation requirements are met.
• Composes written communications to the professional staff and discipline chiefs to enlist cooperation in correction of documentation deficiencies; communicates face –to face with professional staff.
• Compiles and disseminates statistical information concerning medical record deficiencies.
• Enters all client status changes – e.g., admissions, discharges, visits, AWA’s, transfers, returns (from visit, or AWA) and legal status changes into all medical record department databases and generates the census reports for all hospital distribution.
• Performs discharge record analysis and assembly.
• Performs concurrent record analysis.  
• Greets department visitors; assists with their requests; and refers visitors to appropriate departments when necessary.
• Answers telephone: assists callers with their questions or forwards calls appropriately.
• Requests CORIs and maintains CORIs according to policy.  
• Sends Continuing Care Packets out according to procedure.  
• Files loose paperwork daily.  
• Retrieves medical records/MPI information from warehouse storage locations.  
• Orders / maintains office supplies; handles emergency repair requests and writes up work orders.

Required Qualifications:

• Read, comprehend and explain WRCH policies, Joint Commission and CMS standards and HIPAA policies related to medical record documentation and confidentiality requirements.
• Communicate respectfully and effectively, both orally and in writing.
• Maintain accurate records.
• Concentrate on detailed work in a noisy, crowded work environment (inpatient units).
• File and work accurately with names, numbers and symbols.
• Customer Service skills.  

Preferred Qualifications:

• American Sign Language (ASL)
• Given the population served, bilingual or multilingual fluency. 

• Microsoft Excel proficient.

   

• Electronic Health/Medical Records experience.  

About Worcester Recovery Center and Hospital (WRCH):
Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services.  It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients. 

Learn more about WRCH: Worcester Recovery Center and Hospital (WRCH) | Mass.gov

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.