Endpoint Administrator

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https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=205411

About Northern Essex Community College:

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline.  Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce.  As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.

Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.

NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce.  The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

Job Description:

POSITION: Full-Time Endpoint Administrator (Staff Associate): Information Technology Client Computing; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: The Endpoint Administrator is responsible for the administration, support, and security of the College's endpoint computing environment. This position manages enterprise endpoint platforms with a primary focus on Microsoft Intune, modern device management, endpoint security, and backup and recovery systems, including backup URI administration.

The Endpoint Administrator works closely with infrastructure, security, service desk, and academic technology teams to ensure the reliable, secure, and compliant delivery of endpoint services for faculty, staff, and students.

RESPONSIBILITIES:                   

The responsibilities include, but are not limited to the following:

• Administer and support endpoint management platforms with a primary focus on Microsoft Intune.
• Manage the full lifecycle of endpoint devices including provisioning, configuration, updates, compliance, and retirement.
• Design, implement, and maintain Intune configuration profiles, compliance policies, security baselines, and application deployments.
• Support endpoint environments across Windows, macOS, and mobile devices.
• Configure and manage integrations between Intune, Entra ID (Azure AD), Microsoft Defender, and other Microsoft 365 services.
• Implement and maintain conditional access and endpoint security policies in collaboration with IT Security.
• Monitor endpoint compliance, health, and reporting dashboards and remediate non-compliant devices.
• Troubleshoot complex endpoint issues escalated from the Service Desk.
• Administer endpoint backup solutions including backup URI administration.
• Develop, test, and document backup and recovery procedures.
• Participate in disaster recovery planning and recovery testing.
• Apply operating system patches, firmware updates, and security remediations.
• Develop scripts and automation to improve endpoint management efficiency.
• Maintain system documentation, configuration standards, and procedures.