Administrative Review Manager

The Department of Developmental Services (DDS) is seeking a mission-driven and dedicated individual to fill the role of Administrative Review Manager. The selected candidate will be responsible to oversee, support, and engage in components of the process of Investigating allegations of abuse, neglect, and mistreatment of DDS service recipients.       

The DDS Area and Regional Offices manage several processes which are associated with investigations of abuse, mistreatment, and neglect of individuals with intellectual disabilities.  There are more than 5,000 cases which are reported and processed for DDS service recipients each year.  Upwards of 1,400 complaints go through the formal investigation process by the DDS Investigations Unit. The 4 DDS Regional and 23 Area Offices, are responsible for creating action plans in response to the investigatory findings, and work with the area office Complaint Resolution Teams (CRT) to approve the action plans, disseminate to responsible parties, monitor for completion.  Upwards of 1,400 complaints are assigned to field staff for administrative review or for “direct to CRT”.  Additionally, cases assigned a disposition of “dismissal” by the Investigations Unit are also reviewed to determine if additional action is needed. The regional Administrative Review Manager will be responsible for overseeing the work being done. Ensuring that the process is completed within the prescribed deadlines and that information is documented in Home and Community Service Information System (HCSIS.

Duties and Responsibilities (these duties are a general summary and not all inclusive): 

• Perform administrative reviews and produce action plans for investigations.

• Attend Area Offices CRT meeting and monitor the process work being performed by DDS field staff for completion, timelines, and quality.

• Facilitate regular meetings with Program Monitors and others involved in CRT processes, provide guidance, best practices, problem solving.

• Assess trends and patterns which emerge from monitoring activities and report findings to Regional Director.

• Monitor Incident Management system in Home and Community Service Information System (HCSIS).

• Monitor incoming CPPD’s in the Home and Community Service Information System (HCSIS).

• Act as liaison between Area Office and DDS Investigations Unit, DPPC investigations unit, Complete the request for reconsideration of administrative review with DDS Senior Investigator.

• Serve as a resource for and provide training to DDS area offices and staff.

• Serve on the Regional Mortality Review Committee.

• Review and complete CPPD Reconsideration requests.

• Additional duties at the request of supervisor or Regional Director.

Preferred Qualifications:

• Five or more years’ experience in Human Services.
• Bachelor’s degree or higher in Human Services, or related field.
• Highly effective organizational skills.

• Excellent verbal and writing skills.
• Proficient with data management and Microsoft Excel

• Knowledge of DDS management hierarchy and functionality
• Ability to be tactful and diplomatic with other DDS employees, Provider Agency Staff, family members of DDS clients and any other individuals with whom they must communicate during business
• Capacity to navigate through the HCSIS web base, including the ability to run reports.
• Ability to apply conflict resolution skills.

Schedule:

• Full-time – 37.5-hour weekly position 

• Monday through Friday - Day Shift

• Days off – Saturday and Sunday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

·         Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search:  https:cppdmass.gov

·         Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

·         National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.