Program Coordinator II - Metro Residential Services

The Department of Developmental Services (DDS) Metro Region is seeking qualified candidates for the role of Metro Residential Services Program Coordinator. This position is based out of our Metro Regional Office in Waltham and works directly with Metro Residential Services (MRS), a division of DDS Metro that operates 20 group homes in the Boston area for adults with disabilities. The MRS Program Coordinator is responsible for the coordination and monitoring of several assigned programs and activities that support people with disabilities in achieving their life vision while navigating the ISP process. This includes coordinating DDS's Urban Youth internship program, as well as reviewing and analyzing data, providing technical assistance, and responding to inquiries related to the Quality of Life and Quality Enhancement programs that are designed to help individuals served by MRS lead more fulfilling lives.

Duties and Responsibilities

• Coordinate and monitor Urban Youth internship program activities in order to ensure effective operations and compliance with program standards
• Provide technical assistance to Urban Youth program participants as well as internal MRS staff
• Respond to questions from agency staff and others in order to provide information concerning the Urban Youth program
• Provide on-the-job training and orientation for staff and participants of the Urban Youth program.
• Confer with management staff and other agency personnel in order to determine that program requirements are being met
• Serve as liaison to Human Rights Committee providing support and coordinator of meetings
• Develop and distribute annual human rights information to individuals and guardians on an annual basis
• Coordinate and monitor Quality of Life and QE programs for MRS in order to ensure program integrity and criteria are being met with the resources available
• Develop and implement procedures and guidelines to ensure these agency program objectives and goals are met
• Review and analyze homes visit meetings, including reviewing AMES books for completeness and accuracy
• Work collaboratively with the Metro Regional Director and Metro Residential Services Director to provide technical assistance to support MRS programs that help individuals reach their goals and improve their quality of life
• Provide on-the-job training on how services are to be provided to adhere to the high quality of service that is expected
• Develop and implement procedures to ensure program effectiveness
• Develop and implement procedures to prepare MRS for QE certification
• Develop and implement monthly program calendars for MRS as an agency as well as for the residential homes
• Liaison with various private, local and state agencies in order to exchange information and resolve problems
• Attend Diversity Committee meeting serving as member/chair
• Other duties as assigned

     Preferred Qualifications

• Knowledge of resources for self-advocacy for individuals with developmental disabilities.

• Ability to apply conflict resolution skills.

• Demonstrated ability to work with adults with developmental disabilities.

Please Note: This is Full-time, 40 hour position. 

                       Shift: Days

                       Days Off: Saturday and Sunday 

                       Flexibility required to meet the needs of the office.

About the Department of Developmental Services: 

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

·       Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

·       Disabled Persons Protection Commission (DPPC) Abuse Registry Search:  https://www.mass.gov/info-details/dppc-abuser-registry

·       Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

·       National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.