Adult Case Manager (Human Services Coordinator I) Cape Cod %26 Islands

The Department of Mental Health (DMH) with the Pocasset Mental Health Center is seeking a talented and experienced Adult Case Manager (Human Services Coordinator I) to serve as part of the DMH Cape & Islands Case Management team. The incumbent to this role will provide assessment, outreach, support, service coordination and person-centered advocacy to DMH eligible adults by promoting the agency’s philosophy of recovery, person-centered choices and cultural competence.

The selected candidate will utilize strength-based goal setting and foster independent decision-making for persons served. Additional responsibilities include the development, implementation and monitoring of individual service plans and assisting individuals in securing services while performing all duties to reflect the highest level of respect and dignity for the persons-served.

Please Note: This position is 40 hours per week. The selected candidate will work Monday through Friday from 8:30am - 5:00pm.  The days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Review eligibility determination record and obtain clinically relevant information through medical and psychiatric records, mental health assessments, school records as well as interviews with clients and service providers.

• Develop Comprehensive Assessment and ISP for Persons Served, reviewing treatment progress regularly and making modifications to the ISP as necessary.

• Schedule multidisciplinary team meeting to formulate recommendations for treatment and service and maintain consistent and effective collaboration and communication with service providers and colleagues.

• Maintain regular contact with and communicate relevant information to clients, service providers, legal guardians and family members as appropriate and makes appropriate referrals when necessary.

• Ensure that updated collateral information (for example, mental health assessments and legal documents) are included in client chart and notes are written on all significant contacts, including but not limited to, face to face visits, phone contacts with the client’s family/guardian (including contact relating to ISP content), incidents involving a client reported from a third party, all crisis events.

• Maintain both electronic and paper medical records with up to date information, reflecting current bio-psych-social information on persons served.

• Participate in meetings, case conferences

Required Qualifications:

• Knowledge of psychosocial problems of those with mental/emotional disorders and the multiple handicapped.

• Demonstrated skill in the principles, practices and techniques of counseling, interviewing, motivation and reinforcement.

• Experience with the types and symptoms of mental/emotional disorders and the programs and services available to this population.

• Expertise in the methods of general report writing.

• Knowledge of principles and practices of crisis intervention and group process for counseling the mentally ill.

• Ability to prioritize and multitask duties based on client need, team and service needs.

Preferred Qualifications:

• 3 years of experience in behavioral health services.

• Multilingual fluency

Special Requirements:

Travel is required - This position directly manages cases in the DMH Cape Cod and Islands Site catchment areas and services in which will be primary travel locations; however, frequent travel is required throughout the DMH Southeast Area and occasional required statewide travel to various acute inpatient hospitals or other treatment settings.  Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.

About the Cape Cod and the Islands Community Mental Health Center:

The CC&I CMHC provides comprehensive services to adults and children.  Programs include a 16-bed acute in-patient unit, Case Management, Day Treatment Program, and Adult Community Clinical Services (ACCS).  The CC&I CMHC is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for patients, families, and employee alike.

Learn more about our important work: https://www.mass.gov/locations/pocasset-mental-health-center

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.