Supervising Gaming Agent

The Supervising Gaming Agent works under the direction of the Casino Regulatory Manager and/or the Assistant Casino Regulatory Manager and is responsible for assisting in the coaching, mentoring, training, and job development of Gaming Agent I and Gaming Agent II. This position has first line oversight into the daily activities of Gaming Agents I and Gaming Agents II reviewing reports and inspections for completeness.

Location: MGM Springfield

The shift for this position is: Saturday – Tuesday, 6pm-4am        The Days off are: Wednesday, Thursday,  and Friday 

Duties and responsibilities include, but are not limited to, the following:

·    Support the Casino Regulatory Manager (CRM) and Assistant Casino Regulatory Manager (ACRM) at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities (if applicable), with an emphasis on revenue and gaming operations.

·    Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II

·    Review and assist in resolving disputes from the public, licensees, and other gaming officials.

·    Identify deficiencies in the casino’s internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.

·    Maintain a foundational knowledge of casino gaming regulations and rules of the games.

·    Participate in frequent check-ins with the Casino Regulatory Manager and Assistant Casino Regulatory Manager to identify, investigate, and report insight of compliance issues, include suggestions for corrective action, if needed.

·    Provide input to the Casino Regulatory Manager and Assistant Casino Regulatory Manager in the evaluation process for Gaming Agent I and Gaming Agent II. 

·    Assist the Casino Regulatory Manager and Assistant Casino Regulatory Manager with assigning monthly Regulatory Reviews, Slot Audits, and Table Game Reviews to Gaming Agents I & II.