EDP Entry Operator IV - Enrollment Services

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https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=204511

About Northern Essex Community College:

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline.  Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce.  As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.

Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.

NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce.  The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

Job Description:

POSITION: Part-Time EDP Entry Operator IV - Enrollment Services (EDP Entry Operator IV): Enrollment Services/Welcome Express; this position is based primarily at the Lawrence Campus (45 Franklin St.) but may also be required to rotate to the Haverhill Campus (100 Elliott St.) as necessary, for coverage; 30 hours per week, Monday through Friday, 9:00am - 3:00pm, hours maybe adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position.

SUMMARY: The Part-time EDP Entry Operator IV will be responsible for working as the primary front-line customer service person at the Welcome Express desk at the Lawrence Welcome Express, with potential coverage at Haverhill Welcome Express, as needed. They will also complete data entry for Enrollment Services, and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests. They will have varied assignments day-to-day, as assigned, based upon the needs to the department.

RESPONSIBILITIES: 

The responsibilities include, but are not limited to the following:

• Data entry for various enrollment service tasks, such as course registration, assisting with student requests, processing Criteria program and Admission applications, processing application documents, and more.
• Assist with communication team communication processes, including correspondence within various email inboxes, production & packaging of letters, and text generation and replying.
• Occasional collection of payments from student accounts.
• Assist with various campaigns and other special projects.
• Provide guidance to students through the enrollment process.
• Process student/alumni photo ID's and student parking passes.
• The person in this role must be able to:
• Multi-task effectively, while maintaining flexibility of work assignments, and shifting between assignments based on the needs of the department.
• Must be comfortable with varied day-to-day assignments.
• Must provide excellent customer service, displaying professionalism both in person and virtually (via email/phone), assisting various constituents, both internally at the college and externally.
• The Classification Specification is available at: EDP Entry Operator Series