Tax Examiner II

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview:

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff.

Duties & Responsibilities

1. Provides one stop resolution for taxpayers through professional, courteous, knowledgeable, and timely responses in accordance with established standards and taking appropriate actions to address problems.
2. Works collaboratively with other team members to complete assigned work accurately and in a timely manner.
3. Provides technical tax information in accordance with laws, guidelines, policies, and procedures, ensuring the information provided is technically correct and clearly explained.
4. Analyzes financial accounts, tax returns, and related documents to determine proper tax obligations and identify needed actions, update accounts, and make corrections when appropriate
5. Reviews, corrects, and updates registration records and financial transactions on the tax database, creates reviews and updates reports
6. Releases refunds and transfers payments in accordance with established procedures
7. Attend meetings and training sessions, both in-person and virtually, to keep informed of updates, policies and procedures, discuss problems & issues encountered in the workflow and work collaboratively to share knowledge and identify potential solutions to common issues.
8. Performs research by utilizing the Genisys system, Guidance on Mass.Gov, Legal Guides, statutes (MGL), directives (DD) letter rulings (LR) and technical information releases (TIR) for the purpose of resolving problems and providing correct information to taxpayers; interprets and communicates information correctly
9. Assists and provides informal training to other employees; provides on-the-job training and orientation to other employees when required
10. Negotiates and establishes Small Payment Agreements and releases bank or wage levies when appropriate
11. Identifies and reports potential systemic problems; makes referrals when appropriate and necessary
12. Adheres to all Agency and Bureau Policies, Procedures and Directives.
13. Performs related tasks as requested.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.