Massachusetts Department of Developmental Services
Office Support Specialist II
2 Avenue De Lafayette, Boston, MA
On-site · Full-time
First seen by offpeak October 6, 2026
See your drive time Apply on Massachusetts Department of Developmental Services's site
The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs.
The Department of Industrial Accidents is seeking a highly organized and detail-oriented Office Support Specialist II to provide essential administrative support to the Office of Dispute Resolutions and serve as the liaison between the Impartial Scheduling Unit and its internal and external customers. The successful candidate will work in a fast-paced, collaborative environment, coordinating scheduling activities, maintaining accurate records, communicating with internal and external stakeholders, and helping ensure the smooth day-to-day operations of the unit.
Duties include but are not limited to:
Coordinate and provide technical assistance and training to staff.
Discuss with management all options for resolving issues and implementing corrective action.
Responsible for accurately entering forms 121 and 112.
Enters payment information for all appeals into CMS and verifies accuracy on reports 459 and 460.
Accurately prepare and review vouchers for entry into CMS.
Processes all refund requests by judge’s offices and outside parties, coordinates the approval of refunds
Aid the unit supervisor with the unit’s monthly statistical information.
Responsible for working with the doctors and judges’ offices on all overdue reports.
Responsible for maintaining the DIA’s physician’s table and DIA’s roster on the website.
Responsible for coordinating with the State’s Contract Unit, all new physician contracts, renewals and
Responsible for coordinating between the doctor’s office, judge office and outside parties on additional fee
Perform related duties as required or special projects as requested by Dispute Management.