Online Sales Concierge

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Online Sales Concierge. The right candidate specializes in the process of converting internet leads to onsite traffic/sales.  This is an on-site, in office position, not remote.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage all incoming internet leads from company website and outsourced companies

• Ensure a positive experience to all potential customers whether online, live chat or by phone

• Convert qualified leads into office appointments with onsite Sales Representatives

• Enter and update information in a customer management database

• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities

• Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)

• Generate a monthly analysis of divisional website traffic, hits, source, etc.

• Maintain current knowledge of communities, product, plans and amenities

• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail

• Coordinate mass mailing lists and the mailing of materials to prospective clients

• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

• Ability to work overtime

• Minimal overnight travel may be required for training purposes