Housekeeping Manager

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

What you’ll be doing 

• Support daily housekeeping and laundry operations across guest rooms, suites, public spaces, back-of-house areas, and hotel facilities. 

• Supervise, train, coach, schedule, and support housekeeping and laundry team members to deliver exceptional cleanliness and guest experience standards. 

• Inspect guest rooms, public areas, and operational spaces to ensure cleanliness, presentation, and brand standards are consistently maintained. 

• Monitor guest satisfaction, room readiness, service recovery situations, and housekeeping operational performance throughout shifts. 

• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support smooth hotel operations and guest readiness. 

• Support housekeeping productivity, labor management, inventory organization, linen control, and departmental operational efficiency. 

• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies. 

• Assist with onboarding, employee engagement, training, scheduling, and team development initiatives within the department. 

• Monitor housekeeping supplies, operational equipment, storage organization, and cleanliness across workspaces and service areas. 

• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational initiatives as needed. 

• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta’s People People philosophy. 

• Any other duties as assigned. 

What great looks like 

• Previous housekeeping, hotel operations, hospitality, laundry, or facilities experience preferred. 

• Previous leadership or supervisory experience within housekeeping or hospitality operations preferred. 

• Strong knowledge of housekeeping operations, room inspection standards, laundry operations, inventory management, and hospitality service standards. 

• Excellent communication, organizational, leadership, and problem-solving skills. 

• Ability to multitask and thrive in a fast-paced hospitality environment. 

• Strong attention to detail with a focus on cleanliness, operational consistency, and guest satisfaction. 

• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety policies preferred. 

• Experience using housekeeping management systems, hotel operational systems, or reporting tools preferred. 

• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed. 

• A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences. 

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.