Service Supervisor

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 90 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has a need for a Service Supervisor based at our Hillsboro, OR location.

SUMMARY

The Service Supervisor is responsible for service department activities to provide prompt service to customers and other departments.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Maintain a safe working environment and ensured all safety procedures, laws, policies, and rules are observed. Instill safe working habits, cleanliness in shops, and compliance with all safety regulations and programs.
• Maintain good customer relations through communication and continual contact; develop quality control procedures and repair processes to ensure the highest quality of customer service is provided.
• Work with customers to determine source of problems and write work orders.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate all department labor needs as requested by internal and external customers.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, and identifying need for future repairs and making maintenance recommendations.
• Verify customer credit and payment requirements prior to initiating work orders.
• Handle and process cash on delivery (C.O.D.) payments within standard guidelines.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Monitor, manage, and address issues relating to expense hours, quality of workmanship, redo rate, and overall shop and/or field service performance.
• Oversee work order closing process using CAT DBS programs.  Review work orders for accuracy and completeness, and the appropriateness of parts and labor.
• Ensure all timecards and other service-related paperwork is completed accurately and in a timely manner.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
• Conduct safety meetings, accident investigations, and train department personnel on safe work procedures. 
• Recruitment and selection of service personnel. Monitor shop and/or field personnel performance on an on-going basis; conduct annual performance reviews.
• Monitor and maintain department equipment and vehicles in good working order.
• Operate company or personal vehicle as needed to visit branch locations or customers.

QUALIFICATIONS

Associates Degree from a fully accredited college or vocational/technical school in Diesel Technology or closely related field; and a minimum of five years of directly related experience in heavy equipment and/or power generation service; or an equivalent combination of education and work experience.

Knowledge of DBS system is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

·    Maintain a valid driver’s license and satisfactory driving record.

·    May need completion of a certified electrical safety course (depending on Business Unit).

#INDM