Shipping Group Leader

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Shipping Group Leader is responsible for supervising, controlling, and directing all functions for all outgoing products from the warehouse. The Shipping Group Leader leads, manages, and directs all activities of the warehouse shipping personnel, ensuring product picking, loading, and shipping is performed in an efficient manner, to a high degree of quality. The Shipping Group Leader is responsible for maintaining a safe work environment, delivering high quality work, supporting continuous improvement activities, and ensure products are delivered to our customers on-time.

Job Category: Salary/Exempt

Department: Plant Management

Reports To: Manager - Inventory Planning

Hours: 7:30am – 4:30pm includes Lunch, additional hours as needed.

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Responsibilities

Key performance objectives

• Meets departmental KPI’s and goals.
• Assists in setting strategic direction for Shipping Department initiatives.
• Establishes standard operation practices.
• Provides strategic leadership for issues affecting the department.

Essential Duties And Responsibilities

Shipping & Receiving Team Leadership

• Provides direction and proper motivation to leads and frontline employees to ensure the daily workload is completed in an efficient and cost-effective manner.
• Plan and establish work schedules and assignments in support of department goals; make overtime scheduling decisions & hold team accountable to defined work hours.
• Review records of employee’s company pay policy attendance and hours worked within ADP, time off requests following wage and hour laws.
• Handle employee complaints, settle disputes, and resolve grievances and conflicts.
• Lead by example, evaluate departmental workload requirements and stay late when needed.
• Identify staffing needs, interview, hire and train staff and maintain a steady stream of qualified candidates.
• Manage, develop and monitor the progress of personnel.
• Identify training requirements and train where needed.
• Conduct employee performance reviews and turn in by due date.
• Ensure all Receiving processes are properly carried out, with high quality & performance.
• Identify and rectify safety concerns.
• Hold regular meetings with department staff.
• Provide guidance, training and direction to subordinates, including setting performance standards and monitoring performance on a frequent basis.
• Other duties as needed.

Process Development, Execution & Continuous Improvement

• Evaluate current Standard Procedures for Truck Loading & Small Parts Picking & Packaging, identifying opportunities for Continuous Improvement of Safety, Quality, Delivery, and Cost.
• Define Truck-Loading Standards to ensure customers are able to quickly & easily unload trucks upon arrival to Installation Sites – training and hold team accountable for defined standards.
• Define Standards for Small Parts Picking & Packaging processes – ensure boxes are packaged in a logical sequence to support onloading, check-in, and installation process.
• Incorporate feedback from our customers into processes, strive to continuously improve shipping, loading, and packaging performance.
• Supervise loading of trucks and assure that the correct items are put on the truck; perform Quality Control Functions with team before truck are picked up for delivery to the customer.
• Monitor and maintain adherence to quality standards, truck loading standards and work instructions. Hold Team accountable to follow defined process and procedures.
• Monitor and make improvements where necessary on shipping dept. performance. Review “Free-of-Charge” Orders related to shipping errors (Missing, Damaged) and develop countermeasures & process improvements to continuously reduce non-conformances.
• Develop proactive strategies to anticipate and mitigate issues and risks with respect to shipping orders accurately and on time.
• Develop, document and implement shipping work instructions and procedures.
• Enforce housekeeping standards; Maintain 5S and Visual Factory in areas of responsibility.
• Implement & Monitor Key Performance Indicators (KPI’s) for the Department

Required skills & qualifications

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Policies and Procedures - Proven ability to create and implement operational procedures.
• Communication Skills - The ability to write clearly, succinctly and understandably. The ability to effectively communicate, build a rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration; respects differences in the attitudes and perspectives of others; listens observes and strives to gain understanding of others.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures; keeps team members informed regarding projects; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members; raises and/or confronts issues limiting team effectiveness.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - Considers the relative costs, benefits, impact or consequences of potential actions to choose the most appropriate one. Ability to make decisions in a timely manner.
• Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.
• Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook Internet Explorer, and ERP systems.

Qualifications

Education and Formal Training:

High School Diploma / GED Required; Bachelor's degree preferred.

Certifications (CSCP, CPIM, Six Sigma Black Belt, Lean Certification, etc.)…desired.

Experience:

5+ years Warehouse/Shipping Leadership Experience

ERP / SAP software preferred.

Experience working with WMS Systems; Scanning / Picking Desired

Management Experience - Employee Reviews, Employee Relations, Training, Hiring, Terminating & Developing.