Patient Access Registrar/Scheduler

Base Pay Range:

Job Description:

Patient Access Registrar/Scheduler is a Full-Time, Regular position working Monday-Friday, 9:30am - 6:00pm at our Kennewick Imaging Center.

Summary:  Patient Access Registrar/Diagnostic Imaging Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging Associates, LLC facility.  The Patient Access / Diagnostic Imaging Scheduling department is generally the first contact with Inland Imaging Associates, LLC so the Patient Access Registrar/Diagnostic Imaging Scheduler must present a friendly, courteous and professional demeanor. Greets and welcome all patients and visitors presenting a friendly, courteous and professional image.  Checks in patients with ordered exam, checks for previous films in RIS, collects patient payments, answers phones and ensures a smooth patient flow.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides high quality customer service by:
  • Listens to patients’ and referring providers’ requests for exams, times and locations
  • Asks the appropriate questions to get information needed to schedule exams
  • Relays exam specific patient preparatory information as appropriate
  • Completes phone call with a professional closing
• Schedules requested exams to maximize equipment utilization by time and location, review open slots
• Schedules and communicates prep for all Ultrasound, CT and MRI exams
• Frequently interacts with Radiologist, and Technologist
• Communicates changes in the patient schedule, STATS, add-ons.to the appropriate parties
• Reviews next days assigned schedule to:
  • Maximizes equipment utilization by time, location and specialty slot for Ultrasound, MRI and CT
  • Accounts for changes in the Ultrasound, MRI and CT physician’s schedule
• Calls patients to reschedule exams as needed
• Opens faxes from scheduling fax server sent in by referring providers and renames with standard nomenclature
• Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow

• Acts as a liaison between staff, management, and physicians
• Provides high level of customer service by:
  • Greets and welcomes all patients and visitors
  • Ensures all patients are registered and “arrived”
  • Patients requiring assistance are provided assistance as needed
  • Keeps a clean work area to represent the professional image of Inland Imaging
• Prepares paperwork for patient exams in advance, except add-ons, and gives the paperwork to appropriate modality
• Answers phone and assists callers
• Generates radiology reports as requested by referring provider offices
• Burns patient exams and reports onto CD’s to be given to patients and referring provider offices
• Digitizes previous hard copy radiographic films to PACS system
• Locates and obtains previous related imaging for upcoming appointments and uploads to PACS.
• Processes all the legal requests for Diagnostic Imaging, Seattle locations.
• Schedules prostate fusion endo rectal coil MRIs and Breast MRI’s.
• Fills in and helps with the patient care coordinator duties.
• Assists technologists with injection procedures.
• Requests prior-op reports to see if the device that was put in is safe for us to do the procedures.
• Assists patients and escorts them to the changing room and exam room. 
• Processes patient payments.
• Schedules walk-in patient exams
• Rotates to other shifts and locations as needed
• Performs other duties as assigned

General Duties/Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
• Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Ability to access multiple worksites in a timely manner.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.

• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Attendance is required for this position.
• Rotates to other shifts and locations as needed.

Supervisory Responsibilities:

• There is no supervisory responsibility in this position

Advocacy:

Treats all patients and coworkers with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values

• Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention

Qualifications:   

• Education:  High School Diploma/GED required
• Experience: Two years previous clerical, scheduling or medical office experience required
  • Anatomy and medical terminology preferred.
  • Medical office experience preferred.
  • Understanding of all procedures to be read by radiologist preferred.
• Computer Skills: Experience with the following computer applications is highly desired: Outlook; Workday; Qgenda; EPIC; Medicalis; Intellispace PACS; Internet/Intranet
• Background Check:
  • Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
  • In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG).  Employees must not be included on this list.  

Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test.

Nuvodia/Inland is an EEO employer...