Claim Advocate I

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Cross Insurance is seeking a motivated and detail-oriented Claims Advocate I to join our Claims Department. This entry-level position is ideal for an individual interested in building a long-term career in the insurance industry. Claims Advocate I serves as a key resource for clients by assisting with personal and commercial insurance claims, providing exceptional customer service, and ensuring accurate claim documentation and follow-up throughout the claims process.

The successful candidate will possess strong organizational skills, the ability to prioritize multiple tasks, and a commitment to delivering a positive client experience.  Position salary range is $55k to $65K.

Responsibilities

• Receive and process incoming personal and commercial lines claims.
• Input claim information accurately into agency management systems and carrier portals.
• Document claim activity, communications, and status updates thoroughly and timely.
• Contact insurance carriers to report claims and ensure proper claim setup.
• Follow up with clients, adjusters, carriers, and third parties to obtain required information and documentation.
• Monitor open claims and maintain regular communication to ensure timely resolution.
• Assist clients with questions regarding the claims process and claim status updates.
• Review claim documentation for completeness and accuracy.
• Maintain electronic claim files and records in accordance with agency standards.
• Support Claims Advocates and management with administrative and claim-related duties.
• Prioritize daily workload to meet deadlines and service expectations.
• Collaborate with account managers, producers, and agency staff to provide exceptional client service.
• Develop knowledge of personal and commercial insurance coverages and claims handling practices.
• Manage auto glass claims ensuring timely response and working with carriers on closure

Qualifications

Required

• Bachelor’s degree in business, Insurance, Communications or a related field.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail and commitment to accuracy.
• Customer-focused mindset with a positive and professional demeanor.
• Obtain adjuster’s license within the first 90 days

Preferred

• Prior customer service, administrative, or insurance experience.
• Interest in pursuing professional growth and a long-term career in the insurance industry.