Veterinary Receptionist - Cambridge, MD

Who we are

Bayside Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Part-time
• Salary: Negotiable and based on experience
• Schedule: Monday-Thursday. Rotating Fridays.

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist Role Where You Can Make a Difference Every Day?

Our Veterinary Receptionists are often the first point of contact clients have with our hospital, and we know just how important that role is. We’re looking for a compassionate, organized, and customer-focused Veterinary Receptionist / Customer Service Representative to join our team and help create a welcoming, professional, and supportive experience for every client and patient who walks through our doors.

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping both people and pets, and values teamwork, communication, and exceptional client service. As an essential member of our veterinary team, you’ll help support daily hospital operations while building meaningful relationships with clients and their pets.

Why Our Veterinary Receptionists Love Working Here

• Supportive and collaborative team environment
• Opportunities to continue learning and growing within veterinary medicine
• Meaningful work helping pets and the people who love them
• A positive workplace culture built around teamwork and compassion
• Exposure to a fast-paced and rewarding clinical environment
• Leadership that values professionalism, empathy, and work-life balance

What You’ll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones and handle calls efficiently using a multi-line phone system
• Schedule appointments and help maintain an effective daily schedule
• Receive, relay, and document client communication through phone, email, text, and fax
• Process invoices and accurately handle payment transactions
• Maintain accurate client and patient information within Cornerstone and DemandForce
• Assist with patient admissions, discharges, and client education
• Communicate doctor recommendations clearly and empathetically to clients
• Support front desk organization, cleanliness, and overall hospital workflow
• Help maintain a positive and respectful reception environment for clients and team members alike

What Our Veterinary Receptionists Bring

• Previous receptionist or customer service experience required
• Veterinary hospital experience preferred
• Strong communication and client service skills
• Comfortable using multiple computer platforms and communication tools
• Ability to multitask and stay organized in a busy environment
• Positive, flexible, and team-oriented attitude
• Compassion for animals and the people who care for them
• Ability to remain calm and professional during stressful situations
• Strong attention to detail and willingness to continue learning veterinary terminology and procedures

The Extras You’ll Actually Feel

• A team that genuinely supports and respects one another
• Opportunities to grow your knowledge and skills within veterinary medicine
• A workplace culture focused on compassion, communication, and teamwork
• Meaningful client relationships and rewarding patient care experiences
• A fast-paced environment where every day brings something new

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re looking for a rewarding Veterinary Receptionist role where your compassion, communication skills, and teamwork truly matter, we’d love to meet you. Apply today and become an important part of a team dedicated to exceptional patient care and client service!

Diversity, equity, and inclusion are core values at Bayside Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.