Medical Front Office - Patient Service Specialist

Overview

Position: Patient Service Specialist

Location: 3207 Hilliard Rome Road Hilliard, OH 43026

Type of Employment: Full-time

Schedule: Monday - Friday (2 evening per week till 7pm)

Compensation: $16.00- $19.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Hilliard, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

We are seeking a friendly, customer-focused professional to join our Front Office team. The ideal candidate enjoys working with people, provides exceptional customer service, and thrives in a fast-paced environment. Successful candidates will demonstrate strong communication skills, attention to detail, the ability to multitask, and a commitment to creating a positive patient experience.

This is an excellent opportunity for individuals looking to build a career in healthcare. We offer ongoing training, development opportunities, and a clear path for growth within our organization. Whether your background is in retail, hospitality, banking, customer service, or healthcare, we welcome candidates who are eager to learn, grow, and make a difference in our patients' experience.

At Select Medical, we believe in developing our employees and providing opportunities for career advancement. This position offers the opportunity to build valuable healthcare, customer service, and administrative skills while working in a supportive team environment.

Successful team members may have opportunities to:

• Expand their responsibilities within the Front Office team
• Participate in specialized training and development programs
• Advance into Senior Patient Service Specialist or Lead roles
• Explore opportunities in Operations, Revenue Cycle, Training, Management, and other healthcare career paths
• Gain experience in a growing healthcare organization committed to internal promotion and professional development

Check out the video below for additional insight into the work of our Patient Service Specialists! 

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• Insurance Verification Experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans