UWM
Client Service Agent
585 South Boulevard East, Pontiac, MI 48340
On-site · Full-time
First seen by offpeak October 6, 2026
See your drive time Apply on UWM's site
LOCATION: On-site in Pontiac, MI
SCHEDULE: Full-time, Monday–Friday, 8 hour shift with a 1-hour lunch break
Turn the experience you already have into your first corporate career. We'll train you for what comes next. No mortgage or office experience is required. You’ll use your communication and problem-solving skills to answer client questions, resolve concerns and provide solutions over the phone. We'll provide paid training, ongoing support and opportunities to grow.This position is not eligible for employer-sponsored work authorization, either now or in the future. Applicants must be authorized to work in the United States without employer sponsorship.
WHAT YOU WILL BE DOING
- Handle a high volume of inbound and outbound calls
- Deliver friendly, professional and solution-focused service
- Resolve client requests via email
- Meet quality, service and performance goals
WHAT WE NEED FROM YOU
Must Have Qualifications:
- High school diploma or equivalent
- 1+ year experience in customer service or call center positions
- Strong verbal and written communication skills
- Basic computer proficiency, including Microsoft Office products
- Ability to work on multiple screens
Nice to Have Qualifications:
- 1+ year experience in mortgage servicing
- Bilingual in English and Spanish
THE PLACE & THE PERKS
- Paid training
- 96 hours of PTO during your first year
- Paid holidays
- Health, dental and vision insurance
- 401(k) with company match
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Free 24/7 on-site gym
- On-site basketball court
- Free fruit, coffee and soft drinks
- Free company sports leagues
- Employee resource groups and community events
- Professional development opportunities
- Clear growth paths to leadership
ABOUT UWM
As the #1 mortgage lender in the nation, UWM's mission is to help more people achieve homeownership. We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed.