Ticket Seller | Part-Time | Ryan Field at Northwestern University

Ticket Seller | Part-Time | Ryan Field at Northwestern University

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

The Ticket Seller provides outstanding customer service while accurately selling and processing tickets for athletic events, concerts, and special events. This role operates ticketing software, processes payments, and assists guests with ticket-related inquiries.

This role pays an hourly rate of $20.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026

Responsibilities

• Sell event tickets using the venue’s designated ticketing system.
• Process cash, credit card, and other approved payment transactions accurately and efficiently.
• Assist guests with ticket purchases, exchanges, and other ticketing needs.
• Balance the cash drawer and reconcile daily ticket sales in accordance with established procedures.
• Provide guests with accurate event, seating, pricing, and venue information.
• Resolve ticketing and guest service issues professionally and escalate issues as appropriate.
• Follow all established cash-handling, ticketing, and financial control procedures.
• Maintain a professional and welcoming experience for guests throughout the ticketing process.
• Perform other duties as assigned.

Qualifications

• Previous customer service and cash-handling experience is preferred.
• Basic computer skills and ability to learn and navigate ticketing systems.
• Strong verbal and written communication skills.
• Ability to provide professional and courteous service to guests.
• Ability to accurately handle cash, credit card, and other payment transactions.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and event days as required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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