Membership Assistant | Part-Time | University of Utah (Ken Garff University Club)

Membership Assistant | Part-Time | University of Utah (Ken Garff University Club)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

The Membership Assistant supports the Member Experience team with daily administrative and member service needs. This position is located at the entrance to the Club and serves as one of the first points of contact for members and guests. The Membership Assistant is responsible for assisting with data entry, reservations, member inquiries, account support, and general administrative tasks while providing friendly, professional, and attentive service. The ideal candidate is organized, personable, detail-oriented, and comfortable interacting with members in a fast-paced hospitality environment.

This role pays an hourly rate of $12.00 - $15.00 per hour plus other benefits as applicable for this position. Please note: Including your share of service charges, your hourly earnings will typically exceed the minimum wage, but you are always guaranteed hourly earnings of at least the minimum wage in accordance with applicable law.

Responsibilities

• Welcome and assist members and guests upon arrival.
• Provide a warm, professional, and welcoming experience at the Club entrance.
• Assist with member reservations, inquiries, and account-related requests.
• Maintain accurate member information and complete data entry in Club systems.
• Answer phone calls and direct questions to the appropriate team member.
• Assist the Membership team with administrative tasks and daily operations.
• Communicate Club information, policies, and upcoming events to members.
• Maintain confidentiality and accuracy when handling member information.
• Work closely with other Club departments to provide a seamless member experience.
• Assist in Member Event setup and execution.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.
• 1-2 years of experience in a related field.
• Proficiency in Microsoft Office Suite. 
• Strong organizational skills with attention to detail. 
• Excellent interpersonal and communication skills. 
• Must have a proactive, team-oriented attitude and be a team player.
• Must be able to multitask effectively. 
• Ability to move furniture in membership event spaces pre- and post-event.
• Ability to work nights, weekends and holidays as needed to support Member Events.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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