Operations Manager | Full-Time | VyStar Pavilion

Operations Manager | Full-Time | VyStar Pavilion

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

The Operations Manager will manage every aspect of events and operations in the facility from the setup of the event through the end of the event; the position will work with third parties to recruit, train, motivate, and evaluate all operations, parking, and housekeeping staff; coordinate communication between every department and delegate assignments; and be responsible for and ensure overall upkeep of the facility. The position will assist in managing all aspects of both ice rinks, including scheduling staff.

This role pays an annual salary of $55,000-$60,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 23, 2026.

Responsibilities

• Oversee day-to-day building operations, maintenance, and special projects.
• Plans and coordinates a variety of facility set-ups, including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, parking lot events, sports, and trade show configurations.
• Manage and develop parking procedures that conform to corporate standards specific to the parking operations.
• Overseeing part-time operations, parking, and housekeeping staff members for facility setup, events, and breakdown.
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
• Oversee all purchases of safety equipment, housekeeping, parking, and operational supplies for third-party vendors.
• Assist in performing operations department reviews in weekly staff meetings.
• Develop and maintain working relationships with all departments.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.
• Maintains and oversees departmental equipment; notifies Ice operations manager as additional equipment is needed and schedules services required.
• Assist in overseeing and monitoring all ice events, conversion, and housekeeping crews; provide team support as required. Ensuring proper scheduling of third-party employees, event setups, and event day operations.
• Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Investigate, analyze, and resolve operational problems and complaints.
• Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility.
• Troubleshoot equipment issues, including Zamboni, golf carts, forklifts, floor scrubbers, carpet cleaners, and lawn equipment.
• Preventative maintenance of Zambonis and blade changes.
• Oversee all production equipment, including maintenance and repair as necessary.
• Ensure preventative maintenance of all facility equipment.
• Oversee event load-ins and load-outs that are typically early in the mornings and/or late into the evening.
• Works with third-party vendors and operations managers to upkeep star dressing rooms, locker rooms, and painting of interior spaces in the facility.
• Assist as needed in ice installation, maintenance, operations, parking, and coordination.

Qualifications

• Bachelor’s/Technical degree from an accredited college/university/school is preferred.
• Minimum 3-5+ years’ experience in Arena/Entertainment Venue experience and facility and operations management preferred.
• Minimum of 2 years’ experience supervising/training personnel.
• Related experience and/or training in the public assembly industry in a supervisory or management position.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.
• Proficient knowledge of Windows and Microsoft Office software and standard office equipment, including copiers and fax machines.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Knowledge of hockey facilities preferred, including ice installation, Zamboni, and ice edger.
• Possess demonstrated knowledge of NHL/AHL/ECHL standard rules, regulations, policies, and procedures.
• Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, and food service practices
• Knowledge of parking operations preferred.
• Production experience involving concert setup, basketball, hockey, and special events preferred.
• Previous experience operating equipment such as Zambonis, golf carts, pallet jacks, forklifts, boom lifts, scrubbing machines, or other light power-driven equipment.
• Self-motivated with excellent interpersonal and communications skills.
• Ability to make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Ability to follow oral and written instructions and communicate effectively.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work effectively under pressure and/or a stringent schedule and produce accurate results.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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