Slate CRM Analyst (HR Title: Dept Business Systems Analyst II)

Salary Range: 

Salary commensurate with experience and qualifications

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem – paired with entrepreneurial drive – creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

Position is responsible for supporting Undergraduate Admission as well as key admission stakeholders across campus with insuring efficient and effective implementation and maintenance of Slate CRM functionality. Act as key liaison across functional users as well as IT staff to develop CRM best practice solutions. Operational support includes review and prioritizing requests for modifications/enhancements, maintaining key functionality/workflow, developing training documentation and security within Slate CRM.  

Essential Functions:

• Operational Support – Implementation of Slate CRM solutions to improve business processes and fulfill strategic goals of Undergraduate Admissions departments; business requirements gathering/documentation and process design to evaluate requests for new functionality and modifications to existing functionality, troubleshoot and resolve issues and escalate issues when needed by submitting services requests for Slate CRM. Maintain required setup for Slate for yearly recruiting cycles and coordinate setup with external vendors. Support integration of admissions application materials thru University imaging systems; other projects as assigned by Director of Operations.

• Data Analysis and Reporting - Data quality assurance thru regular audits to ensure data integrity. Extract data from various sources including Peoplesoft Campus Solutions and Slate CRM systems for auditing data integration. Support all Undergraduate Admissions departments as well as other departments across the university with Slate CRM query and reporting needs.

• Training – Responsible for training all Undergrad Admissions recruiting and operations staff on Slate CRM. Develop and maintain training and business process documentation for all Slate CRM functionality.

• Security – Fulfill security requests for Slate CRM for all Undergraduate Admissions staff. Develop annual security audit reviews.