Strategic Account Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

The Strategic Account Manager is responsible for the commercial ownership and growth of assigned customer accounts within TT Electronics’ business. This role acts as the primary advocate for the customer internally, ensuring alignment across global sites and functions to deliver on customer expectations while driving revenue growth, customer satisfaction, and operational performance.

The Strategic Account Manager operates in a highly matrixed, global environment and must influence cross-functional teams without direct authority, ensuring consistent execution and coordination across multiple manufacturing sites.

This position reports to the Executive Vice President, EMS Division

Key Responsibilities

Customer Ownership & Growth

• Own the day-to-day commercial relationship for assigned accounts
• Drive revenue growth through expansion of existing programs and identification of new opportunities
• Develop and maintain strong customer relationships across operational and mid-level leadership
• Ensure high levels of customer satisfaction and responsiveness

Commercial Management

• Lead pricing, quoting, and commercial negotiations in alignment with business objectives
• Support contract management and ensure adherence to agreed commercial terms
• Act as the first point of escalation for customer issues and coordinate internal resolution

Cross-Functional Coordination

• Work across sites, operations, supply chain, engineering, and finance to deliver customer commitments
• Ensure alignment between customer expectations and site execution
• Drive accountability across the organization despite no direct reporting authority

Execution & Performance

• Monitor account performance, including revenue, margin, delivery, and quality
• Identify risks and opportunities, and drive corrective actions
• Maintain pipeline visibility and support conversion of opportunities into revenue

Qualifications, Skills and Attributes

Core Competencies 

Customer Focus

• Develops a deep understanding of customer needs and identifies opportunities that create mutual value
• Builds strong, trust-based relationships and delivers solutions aligned to customer expectations

Drives Results

• Maintains strong focus on commercial outcomes and growth
• Demonstrates persistence in overcoming challenges and achieving targets
• Ensures Accountability
• Works effectively across the organization to achieve shared objectives
• Drives alignment and execution without direct authority

Decision Quality

• Makes sound, timely decisions using available data, experience, and judgment
• Balances analysis with speed and practicality

Collaboration

• Builds strong partnerships across functions and sites
• Gains trust and support to enable execution

Communication

• Communicates clearly and effectively across all levels of the organization and with customers
• Adapts messaging to audience and encourages open dialogue

Key Success Factors

• Ability to influence without authority in a matrixed organization
• Strong commercial acumen and customer-facing credibility
• Execution-focused with the ability to manage multiple priorities

Desirable Skills and Experience

• Strong commercial acumen, with experience in pricing, quotations, contract terms, negotiations, margin management, and revenue growth.
• 5+ years of experience in strategic account management, commercial management, business development, program management, or a related customer-facing role within a manufacturing environment.
• Experience within electronics manufacturing services (EMS), electronics, aerospace & defense, industrial, medical, or another complex/regulated manufacturing environment strongly preferred.
• Demonstrated experience managing significant customer accounts and developing long-term, strategic customer relationships.
• Proven ability to identify and develop growth opportunities within existing customer accounts, including expansion of current programs and introduction of new products or services.
• Ability to interpret account and business performance data, including revenue, margin, pipeline, delivery, quality, and other key performance indicators, and translate insights into action.
• Strong problem-solving and decision-making skills, with the ability to manage customer escalations and coordinate timely cross-functional resolution.
• Excellent communication, presentation, negotiation, and relationship-management skills, with the ability to interact effectively with customers and internal stakeholders at multiple organizational levels.
• Comfortable operating in a fast-paced, global environment with changing priorities and a high degree of accountability.
• Proficiency with CRM systems and Microsoft Office applications; experience with ERP and business intelligence/reporting tools preferred.
• Ability and willingness to travel regularly to customer and TT Electronics locations as required.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

• Salary Range: $97,240 - $145,860 plus annual bonus
• Competitive benefits package 

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.