Hickory Hills TGH- Program Manager

Overview

​PURPOSE STATEMENT: 

​Plan, direct and coordinate the activities of the facility's therapeutic programs.

Responsibilities

ESSENTIAL FUNCTIONS: 

• ​Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients.  
• ​Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment. Implement the approved program plan objectives, timetables, expected outcome and measures for assigned areas of responsibility.  
• ​Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program. 
• ​Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.  
• ​Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation. 

• ​Responsible for an assigned caseload if applicable to the program. 
• ​Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner. 
• ​Develop and implement treatment plans, develop and maintain and audit charts and records for person(s) receiving services. 
• ​Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty. 
• ​Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements. 

• ​Provide outreach services in area of clinical specialty, as needed. 
• ​Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

Qualifications

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​Bachelor's degree in behavioral or mental health or closely related field required.    
• ​Master's degree in behavioral or mental health where required by state for licensed clinicians.  
• ​Four or more years’ experience working with the population of the facility required.   
• ​One or more years’ supervisory experience required. 

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​Licensed counselor/therapist, as required by the state and for the area of clinical expertise. 
• ​Valid driver's license, if required by the facility.  
• ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). 
• ​First aid may be required based on state or facility. 

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We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.PNTOC