Case Manager

Position Overview

The Case Manager plays a vital role in supporting clients throughout their treatment journey by providing comprehensive case management services. This includes assisting with discharge planning, resource linkage, documentation, and advocacy. The ideal candidate will be organized, empathetic, and equipped with the knowledge to support clients with a variety of social, financial, and behavioral needs.

Requirements

Key Responsibilities

• Case Management & Client Support
• Complete initial and ongoing case management assessments.
• Evaluate client strengths and needs across medical, psychological, social, financial, and employment domains.
• Assist with scheduling medical, dental, and other ancillary appointments.
• Provide support for clients applying for food assistance or managing FMLA/unemployment paperwork.
• Help clients develop life skills including budgeting, communication, critical thinking, and personal care.
• Assist with job searches, resume writing, and interview preparation.
• Help clients manage finances and bill payments while in treatment.
• Monitor phone calls when required and assist with employment-related needs.

Discharge & Aftercare Planning

• Coordinate discharge planning, including booking travel, and scheduling outpatient or counseling services.
• Arrange placement in halfway houses or aftercare facilities as needed.
• Ensure continuity of care through proper linkage to ongoing services.
• Community Resource Coordination
• Communicate with employers, landlords, probation officers, legal representatives, and family members.
• Maintain awareness of and connect clients to relevant community resources such as transportation, childcare, and employment services.

Documentation & Advocacy

• Maintain accurate and timely documentation of client progress, services provided, and discharge planning.
• Uphold all policies regarding client confidentiality and documentation standards.
• Advocate for client needs in a respectful and non-judgmental manner.

General Responsibilities

• Maintain prompt and regular attendance.
• Work collaboratively with interdisciplinary team members.
• Support and uphold all organizational practices, policies, and ethical guidelines.
• Perform other duties as assigned by the Director of Operations.

Qualifications / Required Experience

• Valid State Driver’s License required.
• Minimum of a High School Diploma; Bachelor’s Degree in Human Services or related field preferred.
• CPR certification required (or must be obtained within 30 days of hire).
• A minimum of 1 year of experience in substance abuse treatment or a related field preferred.
• Understanding of addiction behavior, recovery support services, and behavioral modification techniques.

Essential Skills & Attributes

• Strong communication skills with clients, team members, and supervisors.
• Ability to maintain professionalism and appropriate boundaries.
• Highly organized and detail-oriented.
• Computer literacy and ability to complete accurate documentation.
• Capacity to work independently and as part of a multidisciplinary team.
• Positive attitude and high emotional intelligence.
• Familiarity with Joint Commission standards is a plus.

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.