2027 Internship - Customer Support (Customer Service Relations)

Why This Internship

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Handles intense customer phone reception and electronic communication of customer’s non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.

JOB RESPONSIBILITIES:

• Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.
• Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.
• Develop familiarity with all technical publications/subscriptions.
• Screens customers through Restricted Party Screening system.
• Utilizes Paymentech for processing customer credit card information.
• Monitors applicable customer accounts to ensure funds are available for purchases.
• Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.
• Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.
• Advises customers of product delivery information, pricing, and backordered item delivery times.
• Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.
• Provides feedback and recommendations for process improvements to better achieve department objectives.
• Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.
• Processes intensive customer email correspondence displaying professional writing proficiencies.