2027 Internship - Customer Support Engineer

Why This Internship

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success

JOB SUMMARY

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing.  Prepares technical proposals and problem summaries for company wide usage.  Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

JOB RESPONSIBILITIES:

·   Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.

·   Sustain technical files of existing and potential product improvements and serialized production changes.

·   Analyze discrepancy reports concerning Textron Aviation Fleet Program products.  Coordinates corrective action with Manufacturing.

·   Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.

·   Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.

·   Assist with the preparation of technical programs for operators conferences and technical seminars.

·   Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.