2027 Internship - ProAdvantage

Why This Internship

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Textron Aviation Parts Distribution is looking for an intern to use and develop their Customer Relations and organizational skills through support of our ProAdvantage team. Learn the skills necessary to support Aftermarket Customer Experience, including warranty & programs administration, parts sales support and account management.

JOB RESPONSIBILITIES:

• Learn to assist in identifying and coordinating the major maintenance events required for Programmed engines and APU’s.
• Support the efforts to identify most cost effective and efficient approach for fulfilling required maintenance activities and the customer’s expectations.
• Develop an understanding of ProAdvantage programs, including claims management and negotiation of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.
• Work with different capabilities within the organization to enrich customer experience.
• Learn how to properly maintain files, customer documents, and aftermarket program contracts.
• Participates in and tracks assigned projects within ProAdvantage team.
• Through various support projects, develop an understanding of ProAdvantage policies and practices.
• Identify ways to support Customer desired solutions in accordance with the Customer’s requirements.
• Build and maintain strong relationships with customers to ensure timely delivery of goods and services.