Clinical Liaison

DMC Rehabilitation Institute of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:  
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)  
• Career development and continuing education opportunities  
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness 
insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Under limited direction and according to established policies and procedures, acts as a member of the care management team by applying medical necessity criteria to determine appropriate level of care at every patient access point.  Access location points typically include acute care hospitals, post-acute venues, clinic, or home. Integrates Third Party payer specific agreement criteria, and interfaces with respective payer representatives. Communicates with patient, family, medical team, caregivers, and third-party payers as necessary. Analyzes case management outcome data to facilitate appeals and denials. Maintains current knowledge of health care techniques and practices by participating in educational programs. Participation in Utilization Review committee process as needed. Maintains a working knowledge of the requirements of the payers and admission criteria for this patient population. 

Responsible for pre-admission assessment of patients referred for inpatient acute services, including making recommendations for alternate levels of care within the continuum if the patient is not a candidate for admission. Coordinates the gathering of pertinent patient information on all referred patients from various sources including medical record, onsite and telephonic interviews and through other electronic media for the purposes of pursuing insurance authorization or ensuring reasonable and necessary admission criteria are met. Communicates quickly and effectively with referral sources upon decision to admit. Consults with other members of the interdisciplinary team regarding potential admissions, as necessary. Participates in quality improvement activities as directed or necessary.  Establishes and maintains effective relationships with physicians and all other staff members, internally and externally. Identifies problems or any dissatisfaction experienced by any customer or referring source and works to resolve them to a high degree of service excellence. Effectively turns negative situations into supportive relationships by use of concern, poise, understanding, honesty, and tact. Exhibits behavioral skills that promote a positive customer relations environment. Performs other duties and functions as assigned.