Coordinator Diagnostic Imaging Systems

Detroit Medical Center Shared Services is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:  
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)  
• Career development and continuing education opportunities  
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Coordinator of Diagnostic Imaging Systems is an on-site, front-end user expert responsible for overseeing the daily operations of imaging applications. In collaboration with the Market Radiology Director, Information Systems, and the Specialist-in-Chief of Radiology, this role supports radiologists, technologists, and customers who use these applications.

Key Responsibilities 

The coordinator is the primary point of contact for all imaging application users. They function as a liaison between the Radiology department and internal/external stakeholders and must be able to work independently.

·       Training and Support: Provide comprehensive training and support to end-users to ensure they understand and maximize the functionality of imaging applications. The coordinator must possess teaching skills to effectively support both physicians and technical staff.

·       Front-End Application Management: Manage and provide support for front-end imaging applications.

·       Customer Service: Ensure an elevated level of customer satisfaction by resolving user issues and addressing concerns. This requires excellent communication, interpersonal, and listening skills, as well as diplomacy and tact. The role also involves using conflict resolution skills when dealing with policy issues.

·       Technical Liaison: Coordinate hospital information systems (HIS) to maintain accurate and timely data flow.

Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations.