Customer Care Center - Account Manager I - II - Personal Lines

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, OH.

The pay range for this position is $60,000 - $75,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
• creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative.
• effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration.
• underwrite and service policies; including direct correspondence with policyholders
• assist with training new associates as needed
• use technology to analyze reports to determine profitability for renewal and new business opportunities
• maintain overall quality and efficiency of work performed on the team
• maintain an assigned territory size and volume
• meet high demand of requests within stated service standards while maintaining accuracy